Missing Alight Solutions (3 Merged Votes)

ds824

Please add the ability to add a Ford Motor 401k account. The websites are

https://digital.alight.com/ford/

https://worklife.alight.com/ah-angular-afirst-web/#/web/ford/login?forkPage=false

Anna71194

I also would like a generic alight login- I need mine for UPMC.

kgpreet

Request for PwC Alight

pat_carr

Per a previous suggestion, I did go to my.plaid.com and was able to successfully add my employers Alight account into Plaid, despite Quicken Simplifi still not offering it as an option. I hope this means that it may be available soon. It seems as though the number of employers available keeps growing.

Of note, the Plaid connection did not work at first and Plaid Support responded to my inquiry today to say that they believed the issue had been fixed. Again, I hope that Plaid fixing something on their end might spur Quicken to accelerate their addition of Alight solutions. The only difference appears to be the URLs.

@Coach Natalie if this could get a nudge with the Dev team I know a lot of us would appreciate it. Especially since a 401(k) has the potential to significantly impact our overall net worth figure.

Drew

@pat_carr , I have not found a means to connect with Plaid Support. How were you able to connect with Plaid Support?

pat_carr

https://community.simplifimoney.com/discussion/comment/52459#Comment_52459

@Drew try my.plaid.com/help. It's in the hamburger menu when you're logged into your my.plaid.com account.

Drew

Thanks @pat_carr! It's my guess, that you used the chat box to communicate with Plaid support, correct?

Drew

Unfortunately, the chat box is a no-go, and my Plaid portal does not provide any means to connect with Plaid support. It just points to support articles.

pat_carr

https://community.simplifimoney.com/discussion/comment/52537#Comment_52537

The chat box is what worked for me. You may have to find the right sequence of questions and responses to get to the "raise a ticket" option.

Drew

Thanks for the feedback! Unfortunately, my chat box efforts resulted in a circle-jerk experience of let’s start it over and my inquiry's category option was removed.

I’ll give it another shot, but work on wording to hopefully trigger “raise a ticket” option.

dizzyMongoose

Please add Alight for Electronic Arts:

https://digital.alight.com/ea

https://worklife.alight.com/ah-angular-afirst-web/#/web/ea/login?forkPage=false