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Empower disconnected - Care Code: FDP-6000

nrp06

Trying to reconnect Empower (yes, at 6AM EST) and getting this error.

Anyone else seeing this? Is this related to their migration?

This is for a regular Empower 401k.

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Comments

Coach Natalie

@nrp06, thanks for posting to the Community with this issue!

When checking your connection attempts from our end, I can see the FDP-6000 error with Empower Retd. - 401K. This particular error usually clears up on its own, so we ask users to allow 48 hours before taking any further action. However, I can also confirm that the Empower Retd. - 401K bank option is one of the impacted options for the Empower migration, which started today.

Due to the migration occurring, I would recommend establishing a completely fresh connection with the bank by following these steps to see if that fixes things for you:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how it goes!

nrp06

Thanks.
I will wait a week or so and try again.

Appreciate the input.

starflyer

Having this same issue since few days. Re-adding won't work. Is there any action ongoing to fix this?

Coach Natalie

@starflyer, thanks for joining the discussion!

When checking your connection attempts from our end, I can see the FDP-6000 error with Empower Retd. - 401K. Are you stating that you tried the steps of making the account(s) manual and re-linking, and it didn't work, or do you just think it won't work? If the latter, please go ahead and give the steps a try, and also gain a new access token from Empower, if possible (step 1).

Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how it goes!

nrp06

https://community.simplifimoney.com/discussion/comment/62811#Comment_62811

Just tried again this AM. Account made manual. Attempted to create a new connection. Same error message.

This is very frustrating. Anything you guys can do on your side to help fix this?

Coach Natalie

@nrp06, thanks for giving those steps a try and posting back!

I'd like to have you try one more thing before we escalate this. Please follow the same steps as above to make the account(s) manual, and then when you go back through the Add Account flow in step 2, use the "Empowerretirement" bank option to see if that one allows you to connect and link your account(s) back up.

Let us know if this works for you!

nrp06

Thank you.
I used Empowerretirement but got the same error message.

Which was:

Authorization access required
We are unable to connect to Empowerretirement at this time.
Care Code: FDP-6000

starflyer

same here, same error. Please update thanks

Coach Natalie

@nrp06 & @starflyer, thank you for giving that a try!

To get this issue escalated, please provide the following data:

The name of the account(s), as it appears on the bank's website.
Are you the owner of the account(s)?
The name of the account(s), as it appears in Quicken Simplifi.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Please also submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Much appreciated!

nrp06

Thanks @Coach Natalie

I'm going to send you a message with this info.

nrp06

@Coach Natalie

Regarding the logs, report created - reference id 518183023673722112

By the way, ALT and mouse click on Linux (Mint) does not work. It works on Windows, but does not work on Linux. I had to change the windows management here in order to send you the logs. If you could figure out a procedure for us Linux users that would be appreciated. Not necessary for this ticket, as I created a workaround, but appreciated for the future.

Thank you.

Coach Natalie

@nrp06, thank you for sending the requested information!

I got a ticket filed for this issue, and will post back here with any updates as they're received.

CTP-15784

Charlie P

I have not been able to connect to Empower for 10 days or so. Tried all of the above- no help. Empower has 3 warning messages regarding market hours and fraud that you have to click through to get to your account. Could that keep it from updating in Quicken?

Care Code: FDP-6000

Danimal

I completed all the steps above and have been having the same issue for about 10 days. The account is manual, and when I try to establish a connection, I receive the below:

We are unable to connect to Empowerretirement at this time.

Care Code: FDP-6000

Coach Kristina

Hello @Charlie P & @Danimal,

Thank you for letting us know you're also impacted by this issue! To contribute to the investigation, please submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

tkuligowski

Dang, just searched for this error. Yep, having the same exact thing as described above by others on my Empower retirement account. Tried the same steps and directing given.

Coach Kristina

Hello @tkuligowski,

Thank you for letting us know you're also impacted by this issue! To contribute to the investigation, please submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

ainsliejohn

Empower Retirement has been transitioning their APIs since the beginning of December 2025. As of now, they remain in the process.

Coach Natalie

@ejs, we now have an Alert for this issue that you can follow for updates moving forward:

https://community.simplifimoney.com/discussion/15244/new-12-29-25-empower-retirement-returns-an-fdp-6000-error

@Charlie P, @Danimal, @starflyer, @ainsliejohn, we are still looking to add a few users to the ticket as additional examples. If you'd like to participate in this, please share the following data:

The name of the account(s), as it appears on the bank's website.
Are you the owner of the account(s)?
The name of the account(s), as it appears in Quicken Simplifi.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Please also submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Otherwise, if you're experiencing the FDP-6000 error with Empower in Quicken Simplifi, please be sure to also follow along with the Alert for future updates.

Thanks, everyone!

ainsliejohn

Any updates from Empower???

ainsliejohn

???????

OhSoExtra!

Hello - I’ve been following this issue and I am having the same.

I followed the previous instructions, but nothing. Any updates or further thoughts? I haven’t seen any movement for a while now.

Coach Natalie

Hello everyone,

The issue with Empower is still open and being worked on. As soon as we have any news to share, including a resolution, we will post it to the Alert. Please be sure to follow along there!

https://community.simplifimoney.com/discussion/15244/ongoing-12-29-25-empower-retirement-returns-an-fdp-6000-error

In the meantime, you can track the accounts manually in Quicken Simplifi to keep your records up to date. If the account is an investment account, you'd first need to make it manual so you can add and edit the holdings in the Portfolio. The following articles go over making an account manual, as well as adding and editing holdings.

https://support.simplifi.quicken.com/en/articles/5321064-switch-a-connected-account-to-manual-mode#h_d9c41566d8

https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_f8a7bc2e30

https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_034717f2b3

We apologize for the inconvenience of this connection error, and appreciate everyone's continued patience!

jp67

FYI - My account connected early this morning. Hopefully this means the problem has been fixed.

ainsliejohn

My account connected early yesterday morning either. The problem was fixed!

nrp06

Confirming issue resolved for me as well.