Empower disconnected - Care Code: FDP-6000

nrp06
nrp06 Member ✭✭✭
edited December 19 in Adding and Updating Accounts

Trying to reconnect Empower (yes, at 6AM EST) and getting this error.

Anyone else seeing this? Is this related to their migration?

This is for a regular Empower 401k.

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited December 19

    @nrp06, thanks for posting to the Community with this issue!

    When checking your connection attempts from our end, I can see the FDP-6000 error with Empower Retd. - 401K. This particular error usually clears up on its own, so we ask users to allow 48 hours before taking any further action. However, I can also confirm that the Empower Retd. - 401K bank option is one of the impacted options for the Empower migration, which started today.

    Due to the migration occurring, I would recommend establishing a completely fresh connection with the bank by following these steps to see if that fixes things for you:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    Let us know how it goes!

    -Coach Natalie

  • nrp06
    nrp06 Member ✭✭✭

    Thanks.
    I will wait a week or so and try again.

    Appreciate the input.

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