Cannot sync Venmo FDP-102
Comments
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HVD - I agree with you in that this isnt a problem venmo has with the industry, theyre happy to share transaction data with 3rd parties, when will simplifi have it in time for tax calculations
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Would it be possible to get an update on the status of this issue? Thanks.
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Agreed on the urgency. This issue has been lingering far too long, and it’s honestly making me question continuing with Quicken—not just because of the problem itself, but because it highlights several gaps in what Quicken provides overall.
@HVD, I realize you may not be able to share the name of the other provider due to redaction, but I’d genuinely be interested in trying it myself if you’re able to point me in the right direction.
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It's going on a month now that connection to venmo isn't working. There was an outage of similar duration within the past year as well. I can't imagine why it would take so long to fix this. Are the teams actually paying attention to it and resolving it with Venmo?
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HealthEquity access is borked too, and has been for even longer. BOTH of these need to be fixed immediately. We’re paying money for this!
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Another day another FDP 102.
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[removed] Any new information you can relay to the group on the status? I have bookmarked the alert posted about this issue, but there have been no updates there either (and comments do not seem to be enabled). Thanks, and hope to hear from you all soon.
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I am 100% thinking I'm going to be trying something other than QS when my subscription is up. This is my first time trying QS and so far it's not sitting well with me. There has been at least three accounts for me with sync issues which is including this particular thread issue since day one with QS. With these experiences and.how long it takes to get issues like syncing accounts resolved with QS, why would anyone stick around with QS? The whole point of this service and software is so that we can daily see and make updates to our accounts accordingly. No amount of time doing it manually, as your workarounds, is beneficial to anyone and defeats the purpose of why we signed up for the service!
QS if you're listening you need to get on top of this and make these turnarounds way faster than you're currently doing because this is not acceptable.
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The error label say to try again in a few hours if you receive FDP 102 error - but has anyone been able to reconnect Venmo?
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I have tried daily hoping it comes back but no luck
Day 16 😞
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A helpful commenter shared this way of bulk-importing Venmo transactions the last time there was a prolonged issue with syncing Venmo accounts:
I don’t know if it still works, and I think that once the connection is restored you’ll have duplicates for all the transactions you manually imported. But it’s better than nothing.0 -
Honestly with only two updates from the Quicken team on this matter and barely any information is very telling. Also makes me wonder how convoluted their code base is if a 3rd party integration can’t be solved within 2 weeks. For something that handles my financials I’d expect it to be more robust.
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Can you please post that to the actual issue that Natalie posted so everyone who bookmarked the post (as recommended by Natalie) also get notified that the team is still working on it?
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Day 21 of this issue for me. Tax season is coming up. We need complete and reliable accounting. Simplifi should consider refunding part of our subscription fees for the broken promise and inconvenience caused to customers who rely on their product.
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Gitty up
I was on the desktop/chrome version of Simplify and it prompted me for a refresh. I tought meh lets try. This time i got a code from Venmo and Simplifi requested the pin. and it did update. I see transactions but have not validated.
I checked and I do have early access turned on (not sure if this matters)
and I did get an indicator in the bottom left of my chrome/desktop indicating a new version of Simplifi had been pushed and I needed to refresh the page to get the latest version.
before the refresh I still had the indicator that Venmo was having issues FDP-102 but I had dismissed the 2nd alert indicating they had known venmo issues
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I just tried to delete my manual sync venmo account so I could re add as automatic sync and it prompted me for my creds and then gave me the same message as reported earlier. No 2nd factor prompt like I should get and got in the past when it was working. Doesn't seem fixed at least via android app.
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19 days and still no resolution…
Also confirmed that it is still not working on PC or iOS. Quicken please get this fixed. My Venmo didn't just stop connecting but it also glitched out and set by Venmo balance to -$2,382.12 even though my Venmo balance is $0. All of my reports are messed up. My history is messed up. And my total balance is messed up. I'm also not sure why Quicken prompts for the 2FA with Venmo when every other platform I've used has successfully used Open Banking (i.e. Plaid) to establish a live connection that doesn't constantly require a 2FA code.
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@Coach Natalie thanks for posting an update. I could be reading into the update too much, but the wording does not suggest close collaboration between those supporting customers and the development teams working the issue. I think we would all appreciate a little more detail into what still, after this amount of time, needs to be investigated. Is the cause really still unknown after this much time? Is the cause understood and a fix underway? Is there another set of issues that are taking priority over this topic so progress is not yet really being made? etc. Is there any additional detail you and the team can provide please? At the moment, the sparse detail is burning trust in the team and product, at least in my opinion. Thank you.
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@blaporte… Could not have said this better myself. This level of resolution is utterly disgrace to the software industry. Especially when we're talking about syncing an account, we're not talking about a filter on a transaction view or some other supplemental feature that wouldn't get prioritized for a resolution in what we'd expect as a timely manner. We're talking about the heart of what this software is for… syncing accounts. I also agree that this very vague response over and over again does nothing to help us understand what is taking so long.
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lets not forget how it took them 8 months to fix the Merrill Lynch (a top brokerage company) connection
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[removed - no soliciting]
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@Coach Natalie can you thank the dev [removed - accuracy/speculation]
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Diddo to that. Not sure I have much else to add other than I’m in complete agreement. 3 weeks of downtime is a century in the software world where you have tens of thousands of users. At this point it’s unclear to me if they even know what the root cause is. But only two points of communication from Quicken regarding this issue over 21 days is wack. Not to mention that it doesn’t sound like any progress was made.
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Hello everyone,
We understand how frustrating connection issues can be, and we sincerely apologize for the inconvenience this has caused. Our team is aware of the issue and is actively working to resolve it as quickly as possible. As soon as we have any updates to share, including a resolution, they will be posted to the Alert—please be sure to follow it for the latest information.
At this time, we’re going to close this thread to further comments, as it’s no longer productive. We truly appreciate your patience and understanding, and we ask that future discussions remain constructive and on topic.
-Coach Natalie
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