Incorrect balances for all manually tracked accounts
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Update: Just found another phantom transaction, this time in my manual assets, not the accounts mentioned above. A five-figure transaction appeared that I did not enter. This appears to be a broader data integrity issue affecting multiple manual tracking categories.
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Hello everyone!
We thank you for your patience as we continue to work on a resolution to this known issue. The alert has been updated with a temporary workaround in the meantime.
-Coach Jon
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The temporary work around didn't work for me. I deleted the bogus transactions and the balances still show as double what they should.
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Interesting, it fixed the balances for me @truckmann
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I am concerned that the temporary workaround listed here might not be correct
What I see is that there is an extraneous "Opening Balance" transaction dated yesterday. However, when this is removed, it is still showing in the balance. It appears like 2x the "Opening Balance" number was actually added.
My concern is that this workaround (because of the double recording) may actually not be fixed and removing just the one transaction could make the fix on your end then not work.
Alternatively, I want to make sure it was known that I was experiencing this issue differently than what was stated and that the problem might be larger in scope than was originally identified.
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This would not fix the Savings Goals.
TiggerTrainer
Quicken Simplifi user since January 2025
Quicken Classic (Premier) user since 2004 - 2025 (21 years)
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The 'workaround' of deleting the opening balance transactions does not fix the total balance issue. It's still double what it should be.
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I too deleted the new entries and the balances are showing as double the balance.
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Hello everyone!
Thank you all for your replies and updates. I let our product team know about the issues with the workaround. In the meantime, be sure to follow the alert while they work on a fix for this known issue. We will be sure to keep you all updated going forward!
-Coach Jon
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@Coach Jon - On one of my affected manual accounts, I tried your suggested fix of deleting the transaction added by Simplifi. The balance is still incorrect. It looks to be double what it should be.
This seems to be a more complex issue than simply deleting the new transaction will fix.
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Today I linked my previous manual vehicle account to kelly blue book, however the value of the vehicle doubled. I deleted the account and tried to add again but values were incorrect .
My total net worth value is also incorrect. I am not sure where the values are stored but they are different than what’s visible/asset class.
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Same. Considering several of my accounts were forced to be made manual due to breaking integrations, this additional bug makes it entirely useless.
the exact error seems to be that accounts with an initial value of X show an additional transaction on Jan 21 of value X, and a total balance of 3X (not 2X). So when the bogus transaction is deleted, the balance is still wrong (now 2X instead of 1X).
There’s bugs and then there’s design bugs. The magical balance number makes me worry.0 -
All the same issues here, removed the balance adjustment and still was 2x actual value. I manually adjusted the accounts but my net worth is still almost double what it should be.
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I'm having very similar issues. I started my own thread, but here's the issue that I've had in case it's been overlooked.
I was reconciling my two manual accounts and discovered phantom deposits in each account dated January 21, 2026 and categorized as 'opening balances' despite these accounts having existed in Simplifi for years. I verified these are not transfers between my accounts. After deleting these erroneous transactions, the balances still don't match my actual bank balances. One account shows over $10,000 more than it should, indicating additional calculation errors beyond just the phantom deposits.
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I just realized it’s wider than I reported earlier: all my goals have corrupt transactions added to them allocated under a phantom “unknown” account, doubling the balance that I think I’ve saved towards the goal. Effectively this means if I’ve saved $1000 for a goal, the app tells me I’ve saved $2000 and there’s no way to track these because unlike manual accounts, the goals don’t even have a user-managed ledger. This is… an unacceptable level of trust for an accounting software. People are going to be tricked into overspending money they didn’t have.
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I'm having the "Opening Balance" issue and in addition, it appears that some history has been lost. I've been using Simplifi since mid-2023 but now only see transactions back to January 2024.
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I was able to fix most of my manual accounts yesterday. I just recreated the car accounts and the house account was fixed just by deleting the erroneous entries.
However, the account that had too many transactions in it for me to me to lose (Home Inventory), I had to add a balance adjustment. However, this morning the balance adjustment is gone and the account balance is correct. So I cautiously hope there has been a fix deployed.
For the ones who had the savings goals problem, that fix may be more difficult.
So glad I don't use the savings goals. I just do a monthly recurring savings reminder.
PS. I have disconnected Zillow and Kelly for now and will be in no rush to reconnect them until I am sure everything is completely fix. BUT, my Inventory account was never connected to anything. And my cash account was unaffected PERHAPS because it was the only one with a Beginning Balance. So I now have beginning balances even if 0.00 for all my manual accounts. I probably said this yesterday but I don't remember.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 2009
MS Money (1991-2009) and Dollars & Sense (1987-1991)1 -
As of this morning all my manual accounts are now correct
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For me, the mystery opening balance transactions are now gone, but my manual accounts now all show a balance of zero.
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@SRC54 All my accounts had an "Opening balance" not at zero originally, but yet the accounts still had the mess up.
Everything appears to be fixed today for me, but I did go in and manually delete the new "Opening Balance" and mark the previous "Opening Balance" that had somehow changed to "Balance Adjustment" back to "Opening Balance".
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My account balances are all correct this morning. The false balances are still reflected in my net worth reports when charted daily over time, but that's more of a (very) minor annoyance than anything else. And that disappears when looking at monthly trends, which are more useful anyway.
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@KDC1996 Thanks for letting me know. The Negative Opening Balance I had done for Home Inventory dated Jan 1, 1972 was deleted overnight. I added it back with 0.00. Apparently the adjustments rather called Opening Balance or Balance Adjustments that were for the amount of the account were deleted when they finally forced a recalculation of manual accounts.
We'll probably never know exactly what happened but I would love to know why it didn't affect at all my Cash Payments account. Nor can I understand why they couldn't have forced the recalculation of manual accounts yesterday. My guess is that they had to fix the underlying problem first.
Steve
Quicken Simplifi (Safari & iOS) Since 2021
Quicken Classic (MacOS) Since 2009
MS Money (1991-2009) and Dollars & Sense (1987-1991)0 -
Manual transactions still broken this AM.
Anythign linked to KBB and Zillow have massively inflated values.
All manual cash accounts show a balance of $0.
Asset values that arent KBB and zillow are at mostly doubled, but not consistent.
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I have dozens of manual accounts and all of them are now showing a balance of $0 except, for some reason, the single manual account I use to track cash (which is showing the correct balance).
In one of the manual accounts, I added a transaction from this morning, and that transaction impacted the balance (it brought the balance from $0 to the amount of that transaction).
I think I'm ready to jump ship from Simplifi. I'm still awaiting resolution of the issue I have with my Watchlists all always showing $0, which has been an open ticket for nearly two years at this point.
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