Incorrect balances for all manually tracked accounts

pwhelan81

I know this is a known issue

[UPDATED] 1/22/26: Duplicated Balance in Manual Accounts for Quicken Simplifi (Ticket #12182167)

However there is no way to feedback what we are seeing on that issue. Yesterday I saw a duplicate opening balance entry (dated yesterday) for EACH of my manual accounts: doubling and tripling the account balance.

Today those transactions are gone. however the balance for every manual account is $0 now.

If you look at all the transactions simplifi has for the account…they do not add up to $0 balance….so not really sure how simplifi is getting $0

Again I know this is a known issue…but wanted to report what i am seeing

DryHeat

@SRC54

Apparently the adjustments rather called Opening Balance or Balance Adjustments that were for the amount of the account were deleted when they finally forced a recalculation of manual accounts.

I've given up trying to find a pattern. I have only one account that has an Opening Balance for the amount of the account, and it was totally unaffected. But the only account that was affected had a real Opening Balance that was not for the amount of the account.

I can't make any sense out of it. I'm just glad the ghost is gone.

ssparrish

two manual accounts i deleted the new erroneous opening balance transactions on yesterday now have the correct balance. All the other ones I didnt mess with yesterday now show zero balance. So it's broken differently now. Sigh. Basically if you didnt do the 'workaround' that didnt work yesterday the account balance is now zero. Hopefully this issue is also going to be corrected. Wild how many issues we have on a paid service when what I came from (mint) was free and almost never had issues like this over 10yrs.

SRC54

https://community.simplifimoney.com/discussion/comment/64371#Comment_64371

You are probably right that finding a pattern is futile. I had added the Opening Balance to fix the balance yesterday, and today that transaction was gone. And the balance was right for 3 hours. Just a few moments ago, it went to $0.00. I have added the adjustment back so it shows correctly again.

I would love to know what triggered this fiasco.

What we need is for Simplifi to add correctly, so we can delete the extraneous adjustments ourselves.

This faulty calculation of manual accounts is going to remain a ticking bomb until either it is fixed finally by the programmers or we gain the power to force the calculation ourselves.

Eloise

what’s the eta for fix. This is really annoying for a paid service

iamdtm28

Issue Summary:My manual "Business Invoices" account is displaying an incorrect negative balance. After analyzing the register, I have identified that the system is calculating the running balance based ONLY on transactions dated Jan 20, 2026, or later.

It is ignoring the entire history of the account prior to this week, effectively treating Jan 20th as the account's "Start Date" with a $0 opening balance.

The Logic Proof:

• My Date Filter: Verified as set to "All Dates."
• The Calculation Error: The balance currently displayed on my screen matches the sum of only the activity from the last few days (Jan 20 – Present).
• The Missing Data: The calculator is completely ignoring all older transactions, including:
  • Cleared payments from earlier in January.
  • All outstanding invoices from December and prior.

Steps Verified:

1. All older transactions are visible in the register (data is not lost, just not counting).
2. No search terms or filters are active.
3. Changing transaction statuses (Pending vs. Cleared) does not fix the issue; the date cutoff remains the deciding factor.

Conclusion:This behavior aligns with the "Manual Account Balance" outage reported recently. It appears the backend calculator has a corrupted "Start Date" and is failing to aggregate any history prior to the incident date.

DryHeat

@SRC54

What we need is for Simplifi to add correctly, so we can delete the faulty transactions ourselves.

I suspect there is a conflict between Simplifi's desire to limit the transaction history downloaded — recall that they "advise choosing a shorter duration to enhance the app's performance" — and the ability to recalculate the total of the existing transactions (or provide a running total, for that matter).

To recalculate, Simplifi would have to access all the transactions … not just the ones currently showing. They may be trying to avoid that for performance reasons.

Matt S

this morning - Friday 23rd - my manual “other assets” which had been affected by this week’s sudden increases ( more than double in this case) is suddenly zero balance. This was to put a value on gold. Same happed to my “other liabilities “ balance, with which I track a loan I made to others. The opening balances still show, with no other transactions-as I would expect, but balances in the accounts tab suddenly show $0.

What’s up?

SRC54

@DryHeat But they do some sort of recalculation periodically anyhow. Previously it was mentioned as every few hours, which is why I was thinking (wrongly as it turned out) that the calculations would fix themselves yesterday. If we could force it, it would only be for the user who needs it and for the account that needs it.

Whatever the reason for it, this has been a big hit on Quicken's credibility. And for those who have all their eggs in Simplifi, it is an even bigger headache. I can just look at Quicken Classic's balance and then add an adjustment to the Simplifi account. A lot of casual users aren't aware of how to choose all transactions to find the true balance in Simplifi.

We should be getting an update from a coach pretty soon. It is after 9am CST.

Edit: And just like that Coach Janean posted that the fix is processing and should rectify the $0 balances soon.

DryHeat

@SRC54

But they do some sort of recalculation periodically anyhow.

Exactly… they do it periodically. I get the impression they run a job overnight to do all these recalculations just once per day for each manual account. (Which is why they say "wait until tomorrow.")

If I had to guess, I would say Simplifi recalculates when you add or change a transaction by just applying the net amount of that change to the currently displayed balance — not by summing over all the transactions. So if the balance is wrong to start with, it stays wrong after the add/change.

That saves computation, but continues giving the wrong answer once things get out of whack.

SRC54

@DryHeat In the past when mine got out of whack, they corrected late morning central time. But not this time. Again, as you say trying to find a pattern with any of this is difficult.

The coach just posted that the $0.00 balance thing should rectify soon.

Membername

My manual cash account was 0 as well today. I got an email from Simplifi that my account went to zero. When I looked, it was indeed 0. I edited the last two transactions so that they were excluded from reports and then it counted those two transactions in the balance, not sure why but the balance is still screwed up.

Coach Jon

Hello everyone,

Our alert has been updated once again. We are still processing a fix that was deployed yesterday, and we will be sure to update everyone once we have more information.

https://community.simplifimoney.com/discussion/15487/updated-1-23-26-duplicated-balance-in-manual-accounts-for-quicken-simplifi

Thank you all for your patience!

Dick_Davis

I have these accounts as manual accounts and the initial balances are shown in the Transaction Activity correctly. Also, the transactions since the initial entries show correctly, but the balance show Zero.

What additional information is need to assist with this resolution? This problem is affecting the Personal Accounts and Business Accounts as of this time.

DryHeat

There have been many posts on this today. Most are merged in this thread:

https://community.simplifimoney.com/discussion/15477/incorrect-balances-for-all-manually-tracked-accounts

Dick_Davis

@Dryheat, Thank you for the information and that the programmers are working dilligently to resolve.