Thrivent Financial FDP-101 error

mglam2304
mglam2304 Member ✭
edited February 24 in Adding and Updating Accounts
image.png

Tried changing accounts to manual and adding new accounts. Still got error. Please advise.

Tagged:

Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @mglam2304,

    Thanks for reaching out! I can see the FDP-101 error you have been receiving from our side since yesterday as well. This error typically resolves within 24-48 hours, but if you continue to see it after 48 hours, please let us know!

    If it does persist, we will need a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

    We will also need logs to be submitted:

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    -Coach Jon

Categories