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Bill Connect reminder amount and due date don't update (edited)

Asylum

I have Bill Connect set up for APS, and I receive an email from Quicken every month when a new bill is available. However, the amount and due date never update in the app or on the website. The series is set up with an estimated $100 per month, with a due date of the 17th. In the attached example, the amount should change to $101.25 and the due date to the 15th, but it doesn’t.

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Coach Jon

Hello @Asylum,

Thank you for letting us know! I would see if disconnecting and reconnecting the biller resolves the issue seen here. You can follow these steps to disconnect the biller:

Navigate to Settings > All Recurring.
Locate the Recurring Series that you'd like to disconnect and click the three dots at the end of it.
Select Disconnect biller.
Click Disconnect to confirm.

Afterward, try reconnecting to the biller to see if the amount and due dates start updating correctly. Let us know how this goes!

Asylum

https://community.simplifimoney.com/discussion/comment/67905#Comment_67905

I did that and it’s not connecting. It’s been like this for more than two days now.

Coach Jon

Hello @Asylum,

Thanks for the reply! The hourglass icon in your screenshot usually indicates that the biller is in the process of connecting. When you've successfully linked to a biller, you'll see a chain link icon instead. I do know that syncing can begin immediately, but it may take up to a couple of days for some billers to fully connect, depending on the biller.

Can you let us know if the biller is still showing that icon on your end?

Asylum

https://community.simplifimoney.com/discussion/comment/68176#Comment_68176

It’s still showing the icon and I connected more than two days ago.

Coach Jon

Hello @Asylum,

Thanks for the update! I escalated this issue with our service provider and will follow up with any updates here as we receive them going forward!

IP30001022

Coach Jon

Hello @Asylum,

I am back with an update from our service provider on this issue. Can you please provide the last 4 numbers of the account number for the account that is not connecting? You may send this to me via DM for privacy reasons. Let us know!

Asylum

https://community.simplifimoney.com/discussion/comment/68246#Comment_68246

Sent via DM

Coach Jon

Hello @Asylum,

Thank you for the DM! I have sent this information to our service provider and will follow up with further updates as I receive them.

Coach Jon

Hello @Asylum,

I am back with an update from our service provider! It looks like we were able to determine why this issue is occurring. There was an issue with the billers' processing logic because unenrollment was received the same way as enrollment. You can either wait for the automatic enrollment to be deleted within 30 days, or you can contact the biller directly and process the enrollment with them by letting them know the details I described here.

We also notified the biller of the processing issue, but any correction from their side may take a while, unfortunately.

I wish I had better news to share!

Asylum

https://community.simplifimoney.com/discussion/comment/68291#Comment_68291

Got it. Can I just unlink and link again? Will this also resolve the issue with bill amounts not updating?

Coach Jon

Hello @Asylum,

Thanks for the reply! Yes, once the issue has been corrected, it should resolve the issue with your bill amounts and due dates not updating. I am not sure whether unlinking and relinking in Quicken Simplifi would resolve this issue, unfortunately. I would still suggest either waiting the 30 days, or contacting the biller directly per our service provider.

Asylum

https://community.simplifimoney.com/discussion/comment/68295#Comment_68295

I’ll wait the 30 days. I’m sure I can only reach the regular customer service reps that won’t know what I’m talking about. This is Arizona’s largest energy company.