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Duplicate transactions are now appearing for Barclays (edited)

eperker

This discussion was created from comments split from:

Barclays pending transactions show as credits.

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eperker

The situation is getting worse. I'm now seeing doubled and tripled transactions from Barclays.

eperker

The doubled transactions appear to go back to April 6th. What is the best course of action to remove the doubles? It's really quite a mess.

Cbarth270

Seeing the same… What a mess. Support originally tried to gaslight me into believing the duplicate transactions were normal behavior because I modified pending transactions. They finally agreed to escalation the situation once I showed them the issue goes back to the beginning of April. Between this and the missing transaction issue over the weekend, it really makes me wonder about their QA process before code is released to production.

Coach Jon

Hello @eperker,

Thank you for reaching out! Can you clarify whether only certain transactions are duplicated, or if it's all transactions going back to April 6th? If you can provide screenshots showing the issue, that would help as well!

@Cbarth270, After verifying the ticket you escalated with chat support, I can see that chat/phone support will follow up with you on your escalation when they have an update. Thank you for your patience!

cmc

I am also seeing this for all or almost all transactions from Barclay since April 8. (I don't have any for April 6-7.)

cmc

I chatted with "Diego from Quicken's technical support team" in app about this issue. He asked me to submit feedback that included a screenshot so that "our internal technical team will create a post on the community forum based on the reports from our customers. The purpose of the post is to keep customers informed when the issue has been resolved."

Coach Jon, what can I do to make sure that this gets noticed?

Coach Jon

Hello @cmc,

If you have already started troubleshooting with one of our chat support agents, then I would continue from that avenue. If an alert is set up for a known issue, we will be sure to share it here so that users can follow it for updates!

ejs

I now also have duplicate Barclays credit card transactions for every transaction starting from April 7th.

Coach Jon

Hello @ejs,

Thank you for reaching out! Could you please provide the following information to help us troubleshoot this issue? Feel free to DM this information to me.

The name of the account in which the transactions are duplicated, as it appears in Quicken Simplifi.
The Date, Payee, and Amount (or Date, Security, and Amount if it's an investing action transaction) of a few example transactions that are currently duplicated in Quicken Simplifi.
A screenshot of the example transactions from the bank's website.
A screenshot of the corresponding register in Quicken Simplifi showing that the transactions are duplicated.
Confirm whether the duplicate transactions are impacting the balance in Quicken Simplifi or not.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

Please also submit your logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select the Profile icon in the upper-right corner of the screen.
With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

eperker

@Coach Jon I DM'd you a couple screenshots. I'm pretty sure it was all transactions from April 6th on but there may have been a few that didn't get duplicated.

Coach Jon

Hello @eperker,

Thanks for the information sent. I see you mentioned you have already deleted all duplicate transactions. Are transactions still coming in as duplicates currently? I ask because we will need examples in order to escalate the issue.

As for the other issue you mentioned in the DM, since it is an alternate issue, you would need to create a new post so troubleshooting can occur there. I hope this makes sense!

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

oldit51

I also experienced this issue with Barclays.

I deleted all the duplicates which went back to April 6 or 7.

they haven reappeared as of now.

I do recall receiving a message from Quicken about an issue on an update which mentioned something about some transactions getting deleted, but it said not to worry, they were correcting and transactions would be restored.

Could these dupiicates be a result of that. “Fix” messing up?

eperker

@Coach Jon If by "the other issue" you mean that all pending transactions are showing as income rather than spending, there is a previous thread. And I highly doubt these are separate issues.

I will try to collect another screen shot in a few days with new duplicated transactions. In the meantime, I'm not the only one experiencing this issue.

https://community.simplifimoney.com/discussion/16301/barclays-pending-transactions-show-as-credits

Coach Jon

Hello @eperker,

I apologize for the confusion. Yes, as Coach Natalie mentioned, you would want to continue following the alert that was linked in that thread instead of making a new post. Once you can provide those examples of the duplicated transactions, please let us know. You may feel free to send those via DM to me again!

ejs

@Coach Jon - I messaged you directly with the requested information and screenshots and I submitted the logs as well.

Coach Jon

Hello everyone!

We now have an alert for this issue regarding duplicate transactions with Barclays. You can follow the alert here for updates as our product team works on a resolution:

https://community.simplifimoney.com/discussion/16392/new-5-6-26-barclays-duplicate-transactions

Thank you to everyone who helped report this issue!

Cbarth270

@Coach Jon can we go ahead and delete the duplicate transactions?

Coach Jon

Hello @Cbarth270,

Thanks for the reply! You should be fine to remove any duplicate transactions that exist in your register at this time.

cmc

It looks like this has been acknowledged as a current known banking issue:

https://community.simplifimoney.com/discussion/16392/new-5-6-26-barclays-duplicate-transactions

NVM. I see an earlier post noted this.