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FDP-163/FDP-106 State Employees Credit Union - NC (edited)

RickS

We are unable to connect to State Employees Credit Union - NC at this time.
Care Code: FDP-163

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Comments

Coach Natalie

@RickS, thanks for bringing this to our attention!

I'm not seeing any open issues for State Employees Credit Union - NC, nor can I reproduce the error you're reporting with dummy credentials. When checking your connection attempts with State Employees Credit Union - NC from our end, however, I am seeing an FDP-106 error. Is this what you're now seeing from your end as well?

Since it sounds like this issue is happening on an existing account in Quicken Simplifi, please follow these steps to establish a completely fresh connection with the bank:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

This will allow us to confirm the current error occurring with a brand-new connection.

Let us know how things go!

RickS

I made the account manual and it is listed in the manual accounts section. Now getting this error when trying to Add Account.

This usually happens if an account nickname or number has changed at your bank. To fix you must reconnect your account.
Care Code: FDP-106

teresalcarroll

I am also having trouble connecting after they did an update to their site this weekend. I changed to manual and tried to reconnect. Below is the message I receive when I try to reconnect.

This usually happens if an account nickname or number has changed at your bank. To fix you must reconnect your account.
Care Code: FDP-106

glennf14

I’m receiving the same error as well. I’m assuming it’s due to website updates that NCSECU made over the weekend. Is Quicken in communication with NCSECU to get a resolution? I’ll ask the same of NCSECU tomorrow.

Coach Natalie

Hello everyone,

This issue has been escalated internally. While the connection is being worked on, we have an Alert that can be followed for updates:

https://community.simplifimoney.com/discussion/16628/new-6-8-26-state-employees-credit-union-nc-returns-fdp-106-error

In the meantime, you can track the account manually by adding transactions, which will keep your records up to date. Here are the steps to do so: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99

If the account is an investment account, the manual tracking steps are a little different:

Make the account manual so you can add and edit Holdings: https://support.simplifi.quicken.com/en/articles/5321064-how-to-make-an-account-manual#h_d9c41566d8
- If you have not already added the manual investment account, the steps to do so are here: https://support.simplifi.quicken.com/en/articles/4295304-adding-accounts-in-quicken-simplifi#h_933c74c4b4
Add/edit your Holdings to keep accurate records: https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_f8a7bc2e30 and https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_034717f2b3

Thank you for your patience as we work on the connection issue!

moonrayz

I've tried all of the suggestions and still have the same issue.

techie001

Same here. The suggestions are a waste of time. It's been broken since 6/8 and no ETA given for when service might be restored.

Coach Natalie

@moonrayz & @techie001, we apologize for the connection issue.

This is a known issue that has been escalated internally. Please follow the directives in my last comment by following the Alert and tracking the account(s) manually in the meantime:

https://community.simplifimoney.com/discussion/comment/70758#Comment_70758

Thank you!

RickS

I was able to connect today.

teresalcarroll

I got in today also.

techie001

Thank you. I'm able to get in as well. But there seems to be an issue with how the checking balance handles pending transactions. It looks like simplifi may be subtracting pending transactions from the checking balance when that balance already takes pending transactions into account.

For example my checking in SECU website shows a balance of $1700 with $300 pending transaction. Simplifi shows Checking balance of $1400 with $300 pending. So it looks the pending amount is being subtracted unnecessarily from the $1700 balance?

Is anyone else seeing this? Prior to the new SECU website the checking balance always matched between the SECU site and Simplifi.

moonrayz

My issue is resolved. thank you.

Coach Natalie

https://community.simplifimoney.com/discussion/comment/70857#Comment_70857

Thanks for letting us know! I haven't seen anyone else report issues with the balance. If the bank includes pending transactions in the balance, set Quicken Simplifi to 'Bank Balance' so they're not counted again. https://support.simplifi.quicken.com/en/articles/4202003-how-to-resolve-balance-discrepancies-in-quicken-simplifi#h_3ef6eff6aa

If you continue to experience trouble with the balance, I'd recommend creating a separate post so this one stays on topic to the FDP-106 error.

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

I hope this helps!

techie001

Thank you so much for your reply. I verified Checking was set to 'Bank Balance' and it already was. So my bank's checking balance does not match the balance shown in Simplifi. Changing the option to 'balance with pending' had no effect. In other words, the balance remained the same for either option. So Simplifi seems to now always subract pending. I'll add a new post to track this, as you suggested.