Indigo Mastercard FDP-102 (edited)

RobWilk

Indigo card is listed, but url does not match, log in fails.

URL: https://concoracredit.myfinanceservice.com/

[edited to add URL]

Coach Natalie

@RobWilk, thanks for posting to the community!

I went ahead and moved this out of Missing Financial Institution Requests since the bank is already available in Quicken Simplifi. Instead, we'd want to do some troubleshooting on the error received with the existing bank option.

With that, I checked your connection attempts from our end and see an FDP-102 error with Indigo Mastercard. This error indicates that the bank is throttling connectivity, and it usually resolves on its own, so we ask users to allow 48 hours to see if the issue clears up. Since you just tried connecting yesterday, I'd give it another day or 2 and try again.

If the error persists after doing so, I'd recommend contacting our Support team directly, as they have the tools needed to submit an escalation. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Also, I do see this in Quicken Simplifi, so our teams may already be aware of and working on the issue:

I'd still recommend contacting Support regardless. Let us know how it goes in case it helps other users!