Been trying for 2 hours to report a Simplifi bug. The chatbot was supremely useless. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support does not match the product. Any pointers would be helpful.
Finally got past "Taylor" on the phone to talk with a customer service rep who's trying to help. The whole documentation and help system is, frankly, unhelpful. It should not be this challenging to report a bug - especially a bug that affects accuracy in a long-standing function/feature.
@John CB, thanks for posting your inquiry and sharing your experience with the community!
You can contact our Support team directly via chat or phone. Our help article here has more details, including contact methods and support hours: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support
If the AI Assistant doesn't resolve your issue, there should be an option to speak to a live agent (during support hours), which sounds like you found. We're glad to hear you were able to get through to someone!
For future reference, you can also post here in the community for assistance. Although we don't have the full array of tools available to us that Support has, you can receive user-to-user help and help from the Quicken Simplifi Coaches here.
I hope this information proves to be useful if you need to reach out again in the future!
