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Horizontal Bar graphs in reports have misaligned/overlapping labels (edited)

Kevp123

See attached screenshots. Looking at a Spending Report and viewing the categories as a horizontal bar chart, a number of the labels on the left are misaligned to the point of being broken, producing labels and values that are illegible. This happens across a bunch of different categories that I drilled down into.

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Kevp123

Also worth noting that these have rendered correctly previously, so something has regressed.

DryHeat

I haven't see what @Kevp123 is seeing, but I have noticed that the amount of space allowed for labels varies in a strange way.

In @Kevp123's first image (above) the space allotted for labels is wider than needed and extends over most of the Account column.

On my system, in the image below, the space is much smaller, but is enough to show the longest label ("Books/Subscriptions") in full.

But in this next image, the space is even smaller and is not wide enough to show the full "Home Improvement" label, even though that label is shorter than the "Books/Subscriptions" label in the image above.

I'm not sure what is being used to set the label area width, but it should correspond to the lengths of the labels.

Coach Aldair

Hi @Kevp123,

Thanks for reporting this! To help us tailor the troubleshooting steps, could you let us know if you're using Quicken Simplifi on the web or the mobile app, and what device you're using? Please make sure this device is fully updated to the most recent OS version.

Thank you!

Kevp123

Hey @Coach Aldair thanks for getting back on this. I’m using Simplifi on the web via Safari on my iPad, running up-to-date iPadOS.

DryHeat

@Coach Aldair

The odd changes in the size of the label area are occurring on Chrome running on Windows 11, both current build.

Coach Natalie

@DryHeat, thanks for joining in here!

Since this thread is specifically for overlapping labels, you'll want to post about any other issues separately so that proper troubleshooting and data gathering can occur.

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

We appreciate it!

DryHeat

Ok… I thought the issues were related because both have to do with the way labels display in the bar graphs. But if you think they should be reported/worked on separately that's fine with me. I created another thread, here:

https://community.simplifimoney.com/discussion/17094/bar-graph-report-label-area-width-changes-but-doesnt-accommodate-labels

Coach Aldair

Hi @Kevp123,

Thanks for confirming that you're accessing Quicken Simplifi through Safari on your iPad. Since you're using the web app, please try the following troubleshooting steps: 

1. Refresh the Quicken Simplifi page in Safari and check whether the report displays correctly.

2. Close the Safari tab completely, reopen Safari, and sign back in to Quicken Simplifi.

3. If the issue persists, please clear Safari's website data and then sign back in. 

Open the Settings app on your iPad.
- Go to Safari.
- Select Advanced > Website Data.
- Search for Quicken Simplifi and remove the associated website data.
- Reopen Safari and sign back in.

4. if you have any content blockers or Safari extensions enabled, temporarily disable them and check the report again.

5. If possible, please also test the same report using another supported browser or device. This will help determine whether the behavior is specific to Safari on the iPad. 

If the issue continues after trying these steps, please reach out to our Support team directly so they can work with you in real time and gather the information needed for further investigation. 

You can find the available contact options and instructions here:
How to Contact Support 

Thank you so much! If you need assistance on any of this steps, please let me know!

Kevp123

Ok, ran through all the steps and the problem persists. I did give it a try on a different browser as well with the same result. I wasn’t able to test it on the Simplifi Mobile App on my phone since it seems like the mobile app doesn’t allow a drill down on the graph.