Farewell Feedback

Tim Etherington

This is my farewell frustration post for Simplifi. The product has not performed as I would have liked and I'm switching [Removed - 3rd Party Software]. Here are my general gripes:

Website Version:
The Transactions window scrolls a little bit up and down. NBD. However, within that scrolling window is a scrolling window of the transactions. THAT is annoying and unnecessary. Just bad UI design.

In The App:

In the app, I have repeatedly deleted a rule that kept changing the name of the Payer of one paycheck to another and it kept coming back. Only today did I discover that deleting the rule in the app on the transaction only deleted it on that one transaction. When I went to settings and rules, I could see them but couldn't delete them. I had to go to the website do that.

I use my Apple Card for nearly everything for the 1% or 2% cash back. Every week or so I transfer from my check to Apple Savings the amount of every transaction so I know which ones I've done. The Apple Savings transactions show up in Simplifi that day but the bank transactions show up a day later. NBD. But though Simplifi was smart enough to change the name of my employer automatically without my permission, it ISN'T smart enough to link these two transaction, I have to do them manually. Irritating.

And to make that tedious task even more tedious, when I swipe left on the transaction so I can change the category, I used to be able to type "Tim" and it would show all the accounts that start with "Tim". Today Simplifi decided to show none. I have to delete the "m" and about 40% of the time when I typed it back in, it still showed no accounts. Grrr.

Overall:

Putting an AI agent in your product seems to be all the rage these days but it isn't often helpful. Yes, I turned it off but I didn't ask for it to be turned on to begin with and I only found the off button while I was trying to fix the rule issue above.

My experience with Simplifi over the past year has been marginally irritating. I used Quicken back in the day and was hoping for a Mint/Quicken like experience with Simplify. The platform and the name have some potential but they haven't delivered a good user experience so far.

Actual milage may vary. Ask your financial advisor if Simplifi is right for you. Opinion subject to change without notice. Side effects may include gritting of teeth, chronic swiping, occasional outbursts, nausea.

Coach Aldair

Hi @Tim Etherington,

First, I’m sorry to hear about the frustrations you’ve experienced with Quicken Simplifi. We understand that when several areas of the product aren’t working the way you expect, it can have a significant impact on your overall experience.
Thank you for taking the time to share such detailed and thoughtful feedback. We really appreciate you explaining the different areas that have been frustrating, along with the specific changes and improvements you would like to see.

The feedback you provided regarding transaction scrolling, transaction rules, Apple Savings transfers, linking transactions to reminders, account searching, and the Quicken Assist experience is very helpful. Having specific examples of where the current experience falls short gives our teams a better understanding of how these areas can be improved.

We’ll make sure your feedback is shared with the appropriate teams for consideration. We also appreciate you taking the time to document these concerns in the Community, as detailed posts like this can help bring additional visibility to areas where improvements may be needed.

Regarding your comments about AI, if you have specific examples of where Quicken Assist hasn't been helpful or has fallen short of what you expected, we’d encourage you to share those details in our dedicated feedback thread. This helps our team better understand the areas where Quicken Assist can be improved:
Quicken Assist Chat — Share Your Feedback Here

We sincerely apologize for the inconvenience and frustration these issues have caused, and we appreciate your patience and the time you’ve taken to provide this feedback.

Thank you again for sharing your experience and suggestions with the Community!