Missing TD Bank credit / store card

Comments

  • Coach Tappan
    Coach Tappan Retired Coach ✭✭✭✭

    @Johnners I'm Coach Tappan. The main links I see in Simplifi to access TD Bank are https://www.td.com or https://www.tdbank.com for banking and https://www.tdcardservices.com/ for credit cards. Do you use those links for your TD accounts, or do you always us MyOnlineAccount to connect? I know that Samsung Pay uses this service at the address you provided. If this is the only URL you use, I can submit it to our support team to see if we can get https://onlineaccessplus.com/ added to our list of supported financial institutions. Thanks for your question, and welcome to Simplifi!

  • I can only access my account using the onlineaccessplus.com url.

  • Coach Tappan
    Coach Tappan Retired Coach ✭✭✭✭

    @Johnners Thanks for getting back to me! I'm going to send that site to our support team right away, to see if we can get it added. I'll post an update here if we are able to do that.

  • Coach Nicole
    Coach Nicole Administrator, Moderator admin

    Hi @Johnners -- Is this URL for your TD Bank Credit Card? If so, our provider has confirmed that you should be able to add your accounts by selecting "TD Bank Credit Card" in the supported financial institution list of Simplifi's add account process. Can you try adding your account using that instance and let us know if you run into any trouble. Thank you!

  • I tried and get an error message of “We are unable to connect to TD Bank Credit Card at this time. Please try again later.”, I believe this is the same error message I received when previously trying that url

  • Coach Nicole
    Coach Nicole Administrator, Moderator admin

    Wonderful! Thank you for the information. I'm happy to confirm that the error message you've provided indicates a connection issue, which we can escalate to have resolved. I'll get that escalated and I'll post any updates on this thread. Thank you!

  • Coach Nicole
    Coach Nicole Administrator, Moderator admin

    @Johnners Hi! Can you try to add your TD Bank Credit Card account again and let us know if you run into any trouble? Thanks!

  • Nicole, I tried again and still get a connection error however I tried to login on https://www.tdcardservices.com/ and it doesn’t recognise by login details.

  • Coach Paco
    Coach Paco Moderator admin

    @Johnners thank you for letting us know! I'm going to let our team know to see what's going on after your last attempt.

  • Any update on this?
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @Geek,

    Thanks for the inquiry, although I'm sorry that we don't have an update to provide on this one as of yet. Please be sure to stay tuned for future updates, though! :smile:

    -Coach Natalie

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file