Linked transactions are reverting to unlinked and the downloaded register entry is missing
I have an issue that I am seeing with at least one of my account -- the Citibank Access Checking. This has happened just now and it happened last month as well (you can check my tech support chat history for more details on the one from last month).
Here's the situation
1. I update my account and transactions are downloaded
2. I link a reminder to one of the downloaded transactions since Simplifi didn't catch it automatically
3. The next day, the reminder is back in the upcoming (as if it has been unlinked) at the top of the register and the transaction that was downloaded is completely gone.
See screen shots below. For this case. I had a $187 transaction for Tmobile. I linked the $50 dollar recurring one from my upcoming list for that account to the $187 that was downloaded. It appeared to work just fine.
I logged back in today. The $50 reminder was back in the list of upcoming as past due and the $187 that was downloaded is NOT in the registry any more.
As you can see the last time I had this, I went through the full troubleshooting issue -- refreshed the account, made it manual and then re-added and linked it, etc etc. I can never get the downloaded transaction to show again.
When I talked to tech support on this last time, I was told they talked to engineering and it showed that the download transaction "was deleted after it was downloaded" It might have been, but not by me.
In summary, link to something that is downloaded, the next day it's no longer linked and what was downloaded is no longer the in the register.
The screen shots show what happened today after the link was broken and the entry from simplifi deleted.
So far, I have only seen this with my Citibank Access checking account.
Thanks! Mike T