USAA checking not connecting

dlpgh
dlpgh Member
edited August 2023 in Adding and Updating Accounts

Hello... I am unable to connect my USAA checking account. I see this message when attempting to connect...

"error" : "bad request"

"error_description": "call from webview"

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hello @dlpgh,

    Thanks for reaching out to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties connecting to USAA in Simplifi.

    To clarify, is this your first time attempting to add your USAA account in Simplifi, or is the issue occurring on an existing account? Also, since USAA is one of the banks that needs to be authorized through an OAuth API (please see here for more details), at what point in the authorization process do you see the error?

    Please let us know so we can best assist!

    -Coach Natalie

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