Renasant Bank FDP-3000 (edited)

Danny1625

Any updates on Renasant Bank. Haven’t been able to connect since May. Latest error message of FDP-3000

Coach Natalie

Hello @Danny1625,

Thanks for posting to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties connecting to Renasant in Simplifi.

An FDP-3000 error indicates that invalid credentials are being used when signing into the bank from Simplifi. To troubleshoot this error, you'd want to follow these steps:

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URL's shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Simplifi. We recommend NOT using the following special characters: & < > / \.

However, we have a known issue with Renasant at this time that may prevent you from connecting at all, and may even be what's causing the invalid credentials issue.

https://community.simplifimoney.com/discussion/5095/ongoing-6-28-23-renasant-direct-connect-qn-returns-a-102-error

With that said, I'd still suggest following the above steps for the FDP-3000 error and letting us know how it goes. 🙂

-Coach Natalie