Can't connect with Cardinal Financial Mortgage FDP-102 error (edited)

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tproenca
tproenca Member
edited September 2023 in Adding and Updating Accounts

I can login, enter the code, but I get an error and it can't sync. I use Stessa as well, and Stessa can connect without any problems. DOVENMUEHLE bought the mortgage and I tried to use their info to login, happened the same: username/password and code worked same way, but got an error when syncing. The screenshots are bellow:

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @tproenca,

    Thanks for reaching out to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties connecting to Cardinal Financial Mortgage in Simplifi.

    To clarify, what is the URL you use when signing in on the bank's website? It looks like Cardinal Financial Mortgage and Dovenmuehle Mortgage have different websites, so we want to be sure you're selecting the correct instance. Have you tried searching for just the bank's URL in Simplifi to see if you're presented with any additional options?

    Please let us know so we can best assist!

    -Coach Natalie

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