Not syncing with Citizens Bank
I was syncing with Citizens regularly and now noticed my account is manual. I am unable to readd my account. When I try to readd the account, the bank prompts for a four digit code for multi factor authorization that is supposedly sent to my phone. But the text never arrives. The phone number they show is correct for me. I tried calling Citizens to no avail.
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Hello @ccrucitt,
Thanks for posting to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties connecting to Citizens Bank in Simplifi.
It looks like there are quite a few "Citizens Bank" options in Simplifi. What is the URL you use when signing in on the bank's website so we can try to narrow this down a bit?
Please let us know so we can best assist!
-Coach Natalie
-Coach Natalie
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Thanks for your quick response. I use Citizens Bank - Mid Atl Cons. Web. The url is https://citizensbank,com. I also used
Citizens Bank-Not Your TypicalBank and the URL is the same.0 -
Hello,
I am having exactly the same issue. I get to a screen that says it will send a code to my phone (correct number), but it never arrives.
alhb
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Rechecked the Citizens site and it added my account as expected. Thanks for the help, it works now.
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It was definitely a multifactor authentication issue on the banks part. When it didn't work, the bank was prompting to send a text to my phone number which never arrived. When it worked, they prompted for the city my mother was born in, which is a security prompt that I had chosen with the bank on my account. They never asked to send a text that time. This bank has recently updated its website and many things went awry as it was rolled out, particularly in the OFX export area. I attributed this problem to one of many things that needed work because of the rollout. I initially wondered whether they had begun using a third party authentication software like Plaid. I felt fortunate that it fixed because dealing with this banks IT department on this issue was not a good experience. I had switched to Simplifi from Microsoft Money because I could no longer get an export from this bank.
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