Carta still not working FDP-105 error (edited)

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markb
markb Member ✭✭
edited September 2023 in Adding and Updating Accounts

There was an update to the "known issue" suggesting this was resolved, but when I try to add an account I still get a FDP-105 error.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @markb,

    Thanks for reaching out to the Community regarding this issue, although I'm sorry to hear that you're still experiencing difficulties connecting to Carta in Simplifi.

    To clarify, the known issue with Carta was for a 104 error, which has been resolved. For the 105 error that's occurring now, this typically indicates that the bank is temporarily blocking connection traffic. For this particular error, we want to allow at least 48 hours to see if the issue self-resolves. More details on a 105 error can be found here.

    Please let us know how things are going next week!

    -Coach Natalie

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