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Phone number obfuscation problem with Michigan Educational CU (edited)

Vans Member

When I login to my bank (credit union), Simplify obfuscates the phone number in a way that makes it impossible for me to tell which phone number it's sending the multifactor code to. My bank hides all the digits except the last 4 while Simplify attempts so show all digits except the last 4. As a result, here is the prompt that appears when I login:



  • Flopbot
    Flopbot Superuser ✭✭✭✭✭

    Eek, that would certainly make life difficult!😦 What device(s) do you get this on? Mobile app? Desktop App (i.e. website)? For other banks, I haven’t experienced this so is suspect it to be Bank specific or a bug. Do you get normal, non-obfuscated prompts with any other banks?

    Quicken Desktop user since 2014.
    New to Simplifi in 2021.
  • this is using the website from a browser. My credit union is the only account it happens on from Simplifi. I don't have this issue on any other platforms where by bank is linked.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited September 18

    @Vans, thanks for reaching out — how strange!

    I think we should get this escalated so it can be looked further into. To clarify, do you have multiple phone numbers set up for MFA with the credit union directly (i.e. does the amount of numbers displayed in Simplifi match the amount of MFA numbers you have set up with the bank)?

    Also, please provide the name of the account in question as it appears in Simplifi so I can gather all of the data needed from our end for an escalation. 🙂

    -Coach Natalie

  • We have two numbers listed on the account so the quantity of numbers shown is correct. The issue is, my bank removes the first 6 digits of the number for privacy (replacing them with X) and it appears Simplifi hides the last 4 (I presume for the same reason). What I need is an option in Simplifi to show the entire number. The full name of the account is as it appears in the screenshot "Michigan Educational CU".


  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Vans, we need the name of the account, not the bank. Is the bank in question currently connected in Simplifi? If so, you can navigate to Settings > Accounts, locate the financial institution, and then view the account name(s) that are listed under it. 🙂

    -Coach Natalie

  • I thought authentication was at the bank level, not the account level. So both my accounts for this bank have the same problem. The account names are "Checking (Share Draft)" and "Savings (Regular Share)".

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Thanks, @Vans!

    Yes, MFA is performed at the bank level, however, we need the account name in Simplifi so we can locate all of the bank info and other pertinent data from our end that's required for an escalation. I went ahead and got this escalated and will let you know when I hear back.

    -Coach Natalie


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