Virginia 529: Not downloading transactions

cncb

My Virginia 529 account is not downloading any transactions. I chatted with support almost 2 months ago about this and they said it would be escalated but I have not heard back.

Coach Natalie

@cncb, thanks for reaching out!

I'm having trouble locating the escalation to check on it for you, so we're looking into it and I'll follow up with you next week. 🙂

-Coach Natalie

Coach Natalie

@cncb, thanks for your patience as I researched this!

It looks like they need some new examples from you to continue working on the issue, so the chat team will be contacting you back via the original chat interaction to obtain that data from you. Please keep an eye out, and let us know if you have any further questions on this.

-Coach Natalie