Specialized Loan Servicing - SLS.NET does not display my balance

TheGeauxt

I can connect the account and select the Mortgage loan, but on my Dashboard, it just displays as you see in the image.

Coach Natalie

@TheGeauxt, thanks for reaching out!

I think there may be some ongoing known issues with Specialized Loan Servicing, but let's do some troubleshooting and potentially an escalation to find out. Please take a look over the steps in this support article and let us know how it goes: https://help.simplifimoney.com/en/articles/4202003-how-to-resolve-balance-discrepancies

-Coach Natalie

TheGeauxt

@Coach Natalie Thanks, but unfortunately that article did not help to resolve the issue.

Coach Natalie

@TheGeauxt, thanks for giving those steps a try and posting back!

Let's go ahead and look at escalating this for a balance discrepancy. To do so, please provide the following information:

1. The name of the account in question, as it appears in Quicken Simplifi.
2. The name of the account in question, as it appears on the bank's website.
3. A fresh screenshot of the balance for the account in Quicken Simplifi.
4. A screenshot of the balance displayed on the bank's website for a comparison.

-Coach Natalie