Specialized Loan Servicing - SLS.NET does not display my balance

TheGeauxt
TheGeauxt Member ✭
edited December 2023 in Adding and Updating Accounts

I can connect the account and select the Mortgage loan, but on my Dashboard, it just displays as you see in the image.

image.png

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @TheGeauxt, thanks for reaching out!

    I think there may be some ongoing known issues with Specialized Loan Servicing, but let's do some troubleshooting and potentially an escalation to find out. Please take a look over the steps in this support article and let us know how it goes: https://help.simplifimoney.com/en/articles/4202003-how-to-resolve-balance-discrepancies

    -Coach Natalie

  • TheGeauxt
    TheGeauxt Member ✭

    @Coach Natalie Thanks, but unfortunately that article did not help to resolve the issue.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @TheGeauxt, thanks for giving those steps a try and posting back!

    Let's go ahead and look at escalating this for a balance discrepancy. To do so, please provide the following information:

    1. The name of the account in question, as it appears in Quicken Simplifi.
    2. The name of the account in question, as it appears on the bank's website.
    3. A fresh screenshot of the balance for the account in Quicken Simplifi.
    4. A screenshot of the balance displayed on the bank's website for a comparison.

    -Coach Natalie

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