Error when attempting to add a Carta account (FDP-105)
When attempting to add a Carta (eShares) account, it returns the error message "We are unable to connect to Carta (eShares) at this time. Please try again later. Care Code: FDP-105".
Are there any pending issues with connecting this type of account?
Comments
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@dkelleybrew, thanks for posting!
I'm sorry to hear that you're experiencing difficulties connecting to Carta in Quicken Simplifi. A 105 error indicates that the bank is temporarily throttling or blocking connection traffic. For this particular error, we do want to allow at least 48 hours for it to self-resolve; I don't see that you've given the connection a try for a few days, so I'd definitely suggest trying again.
Please let us know how it goes!
-Coach Natalie
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@Coach Natalie Thank you for the response. Unfortunately, I just tried to connect and it appears to still show the same FDP-105 error.
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@dkelleybrew, thanks for giving it another try!
I went ahead and got this escalated and will let you know as soon as I hear back.
-Coach Natalie
EWC-10593337
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@dkelleybrew, good morning!
The escalation came back stating that the bank is currently unavailable to connect to due to maintenance. They didn't provide an ETA on a fix, so I'd suggest just continuing to try every so often for now.
Sorry for not having a better answer for you!
-Coach Natalie
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I'm also having this error
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Noting that I am still seeing FDP-105 when trying to connect my Carta acount!
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@danbronzy, I went ahead and got your case submitted as an escalation so we can determine if the previously referenced known issue is still ongoing. I'll let you know when I hear back.
@thehesiod, I can also submit an escalation for you, but we do need a fresh attempt, as it doesn't look like you've attempted to connect to Carta (eShares) in Quicken Simplifi for over a week. Please give it another try and let me know once done.
Thank you both!
-Coach Natalie
EWC-10670396
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@danbronzy, your escalation also came back stating this is a known issue, so I went ahead and submitted it using a different route to see if we can find out anything further. However, can you go ahead and give it a fresh try in Quicken Simplifi just to make sure you're still receiving the 105 error since it's been awhile?
Can everyone else who's experiencing this issue give it a fresh try as well, please? I just want to make sure that they don't kick the ticket back due to too old of attempts.
Thanks!
-Coach Natalie
CTP-8512
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@Coach Natalie still 105 error for me
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I'm receiving this error as well
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Seeing this error as well (as of today 01/08 12:35 MT)
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Hey everyone, we went ahead and created an Alert for this issue that can be followed here for updates:
Thanks!
-Coach Natalie
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Can we have everyone give this another try and let us know how it goes, please?
Thanks!
-Coach Natalie
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Still FDP-105 for me
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Hey everyone, can you give this another try and let us know how it goes, please?
Thanks!
-Coach Natalie
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Still "We are unable to connect to Carta (eShares) at this time. Please try again later. Care Code: FDP-105"
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