Problems connecting my Amex card accounts to Simplifi

System
System Administrator admin
edited December 2023 in Adding and Updating Accounts

This discussion was created from comments split from:

AMEX High Yield Savings accounts not connecting (edited)

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  • anon305
    anon305 Member

    I'm also having problems connecting my Amex card accounts to Simplifi; it worked fine a week ago then the account required re-authentication. The Amex portal keeps popping up an OAUTH error, leading me to believe Simplifi might be getting blocked (perhaps exceeding the API requests or other bad behavior?)

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @anon305, thanks for reaching out!

    It sounds like there may be a pop-up blocker or something in the browser that's preventing the authorization process from occurring/completing. I'd suggest trying from a different browser, or in incognito/private mode, to see if you're then able to connect and authorize the accounts.

    Please let us know how it goes!

    -Coach Natalie

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