Mohela Bill Connection Broken

Pchamb1998
Pchamb1998 Member ✭✭✭
edited January 2 in Bills and Income

The connection for Mohela Bill Connect has been down the past several days. Once prompted to reconnect, after inputting the required login data, it responds by saying, "We ran into an error while trying to connect your biller. Try again."

This issue is likely connected to Mohela updating their servers. Please see the screenshot below:

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Comments

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Pchamb1998,

    To assist with this issue, I checked our internal tools to get a better idea of what was going wrong. Due to the nature of the issue, I reported the problem to the appropriate channels. You may be contacted via email while they are looking into the problem. I will follow up with them in a few days to see if there are any updates or a resolution to the problem.

    Thank you!

    -Coach Kristina

  • Coach Kristina
    Coach Kristina Moderator admin

    Thank you for your patience,

    I followed up on the issue. Currently, it is a known issue that is being worked on, although we do not have an ETA.

    I apologize for the inconvenience!

    -Coach Kristina

  • Pchamb1998
    Pchamb1998 Member ✭✭✭

    this appears to be resolved. @Coach Kristina

This discussion has been closed.