Issues connecting to American Express as a Biller

System Administrator admin
edited November 20 in Bills and Income

This discussion was created from comments split from:

American Express won't connect as biller




  • Any resolution on this? Trying to connect AmEx as a biller as well but it is not working.

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @mahka42,

    To assist with this issue, I checked the status in our systems. It looks like the Biller account is showing as Locked, most likely due to not being able to complete multi factor authentication (MFA). I went ahead and submitted a request to have the account unlocked so you can try again, and I will let you know when I see an update. You might also receive an email from the team that handles these cases when the issue is resolved. Alternatively, you could try changing your MFA settings with American Express directly to see if you're then able to connect to them as a Biller in Quicken Simplifi.

    I hope this helps!

    -Coach Kristina

  • I'm a refugee from Mint looking for an alternative. I'm having the same issue. Just spent a half hour online with a coach trying to troubleshoot, and was eventually told that Simplifi doesn't support AmEx as a biller. Since I've got three of their cards, can you confirm? If so I'll look for another solution, I guess. If Simplifi doesn't handle Amex or Chase - the two largest credit card companies in the country - it's not a very good replacement for Mint.

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @mahka42,

    The response I received is that it is currently a known issue that is being worked on, but no ETA on when it will be fixed.


    Unfortunately, based on other escalations that have come back with the response that it is a known issue with no ETA, it sounds like American Express is not currently supported. I'm sorry that I can't give you better news, but at least we know that it's a known issue and is being worked on.

    Thank you.

    -Coach Kristina

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.