unable to access vanguard - Care Code: FDP-105

avramovicz
avramovicz Unconfirmed, Member
edited December 2023 in Adding and Updating Accounts

Can you fix?

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Best Answer

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Answer ✓

    @avramovicz, we apologize for the issues with connecting to Vanguard! As mentioned in our support article here, Vanguard blocks us at market open and close, as well as during peak hours:

    Fidelity and Vanguard Users: We currently have a known issue with both banks blocking connection traffic during peak hours. Our team is actively working to alleviate the downtime. However, in the meantime, we suggest trying to add/update your account(s) outside of peak hours or over the weekend.

    Please try to add or update the account outside of peak hours and let us know how it goes.

    Thanks!

    -Coach Natalie

    -Coach Natalie

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