We are unable to connect to US Bancorp Investments at this time. Care Code: FDP-101
I started getting this error about 3 weeks ago. I waited for a week to see if it would resolve itself. Then I continued with "Reset connection" and was unable to "Connect" the accounts afterwards. I waited another week, attempting to reconnect daily (from both desktop and mobile). Now, I have removed the institution and tried to add it back, but continue to get the FDP-101 code.
Any suggestions?
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Hello @ked1129,
To assist with this issue, could you please confirm some information? You mentioned the error started about 3 weeks ago. Was the account(s) connected and updating properly prior to that? Was it connected to US Bancorp Investments previously, or were you using a different connection?
I look forward to your reply!
-Coach Kristina
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Yes, I had been connected to "US Bancorp Investments" since I began using Simplifi in January and the accounts had been updating properly until recently.
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I just launched Simplifi to retry and this time it worked. I was able to add the institution and accounts. Only drawback is that I lost the account balance history so the graphs aren't helpful at all.
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Thank you for your reply,
Based on what you're describing, it sounds like you may have ended up with duplicate accounts. For more information and to see how to resolve a duplicate account issue, click here.
I hope this helps!
-Coach Kristina
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