FDP-103 error with etrade (edited)
Getting the FDP-103 error. Looks like etrade is blocking simplifi from connecting. Any workarounds to this? Dealbreaker if not as etrade is my primary account and I'd rather not risk turning off 2-factor.
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@cycle, thanks for posting to the Community!
When viewing your connection attempts from our end, I see that you were receiving a 103 error with E*Trade Investments, which indicates that invalid credentials were being used. It looks like that has since resolved, though, as I'm seeing a successful connection as of today. Are you still experiencing any issues with this?
-Coach Natalie
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I have the same problem with E-Trade Bank. It uses Symantac VIP for 2FA. Simplifi prompts me for the 6 digit code, then it looks like it worked for a minute, then shows FDP-103 error again, without downloading any transactions.
On the other hand, E-Trade Investments is working fine, with the caveat that I have to re-enter the 2FA code every time.
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@llamafilm, thanks for reaching out!
I'd suggest trying some of the other E*Trade options listed in Quicken Simplifi to see if any of them give you better results:
Please let us know how it goes!
-Coach Natalie
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I actually just removed E-Trade from this app altogether because the 2FA prompt every time I open the app is so annoying.
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I'm having this issue. Reached out to the Help chat option. Can't seem to get a consistent connection. It works on the eTrade site. I'm NOT removing the 2FA from the account. @Coach Natalie
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@MadLadS, thanks for posting!
When viewing your connection attempts from our end, I'm seeing a 103 error, which indicates invalid credentials. To troubleshoot this error, please follow these steps:
- Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank. (I'd suggest trying the options listed in my screenshot above.)
- Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
Let us know how it goes!
-Coach Natalie
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