Fidelity Netbenefits FDP-102 error (edited)

jeffdavis76

Hello. I've been trying to add a Netbenefit account without success. I've tried both the Fidelity.com and some random netbenefits links. Has anyone had success?

Care Code: FDP-102

Coach Natalie

@jeffdavis76, thanks for posting!

When viewing your connection attempts from our end, it looks like you're receiving a 105 error with Fidelity, which is most likely due to Fidelity discontinuing screen scrape access as of yesterday: https://help.simplifimoney.com/en/articles/8649018-important-update-fidelity-investments-connection-update

We are migrating to a new connection method with Fidelity called an OAuth API. It doesn't look like the API has been implemented on the "Fidelity" option as of yet, but I found a new option that does use the API called "Fidelity-Investments & Retirement" — can you give this option a try, please?

If you end up needing to link your accounts with this new connection method, you may do so by following the steps here: https://help.simplifimoney.com/en/articles/4959544-how-to-link-accounts#h_1e4aff1120

Let us know how it goes!

-Coach Natalie

jeffdavis76

That worked!!! Thanks!