Canadian User - Refund Please (edited)

claude_lessard

I just order it an hour ago but it Can't connect to canadian Bank. I wanted only to try regular Quicken btu finaly got the other one and don't know why. I would like a refund since i'm in the 30 days (it's been about an hour)

claude_lessard

Sorry, to be more clear, I got Simplifi instead of Quicken but Simplifi dosent work with Candian's bank. I would like a refund please.

DannyB

Hi @claude_lessard

Yeah, right now it is my understanding that Simplifi is only available for use in the U.S.

Since it's the weekend and a holiday weekend, you won't hear back from an actual Quicken Simplifi employee before Tuesday. But here is a support article that may move this along for you more expeditiously.

https://help.simplifimoney.com/en/articles/3412542-how-do-i-cancel-and-request-a-refund-for-my-quicken-simplifi-subscription

Otherwise, one of the Q-Simplifi coaches will let you know about your refund sometime next week.

Coach Kristina

Hello @claude_lessard,

I checked your account and it looks like the subscription was already cancelled and refunded in the afternoon on 23 December. The refund should return to the payment method you originally used within about 7-10 business days (depending on your Financial Institution's policies).

If you need further assistance, please feel free to reach out. If you need help with the regular Quicken, please reach out to their Community at this link: https://community.quicken.com/ .

Thank you!