Citizens Bank transactions not updating (edited)

sunyab1984

Account balance is up to date, but transactions from my bank arent posting timely. Makes this tool useless. How can i manage my budgeting if information is not timely recorded

Coach Natalie

@sunyab1984, thanks for reaching out!

Please provide a bit more information so the Community can get a clear picture of what's going on, such as:

• The name(s) of the bank(s) in question.
• Describe what exactly is occurring — are you missing transactions, is the balance not updating, etc.
• How long the issue has been occurring.
• What steps have you taken to resolve the issue?

We look forward to your reply!

-Coach Natalie

sunyab1984

Citizens bank….the last update of transactions was on 12/22,,bank balance is correct

sunyab1984

the transactions after 12/22 show on my banking app and website

Coach Natalie

@sunyab1984, thanks for posting back with additional details!

I'd suggest resetting the connection for the bank by following the steps here: https://help.simplifimoney.com/en/articles/4857199-how-to-reset-your-account-connections

Please let us know how it goes!

-Coach Natalie

TS5150

I am experiencing the exact same issue with Citizens. I have reset my connection multiple times, the connection is successfull and the balance is correct but no transactions are being passed into Simplifi.

Coach Natalie

@TS5150, is the issue occurring on a credit card account, by chance?

Please let us know, thanks!

-Coach Natalie