Human Interest doesnt work unless I turn off MFA

mgmg
mgmg Member
edited February 2 in Adding and Updating Accounts

Human Interest doesn't work unless I turn off MFA.

The text message is never sent. Previously it would give a 192 Error and not send the message, now it does nothing except ask me for a code it sent to my phone.

Is there a workaround outside of disabling a security feature?

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @mgmg, I'm sorry to hear that you're still experiencing an issue with Human Interest!

    We resolved our Human Interest 192 Alert yesterday, as this issue is no longer listed as a known issue with our service provider and we wanted users to give it another try. However, it could be that they determined we don't or can't support Human Interest's MFA protocol at this time or something along those lines, so it may still be an issue that they just stopped working on. With that, I have a couple of questions to help better understand the issue:

    1. Are you able to change your MFA method on the bank's website (i.e., use email instead of text)?
    2. Are you prompted to perform MFA at all in Quicken Simplifi, or do you just get a screen that asks you to enter a code you never received?
    3. Are you using the Quicken Simplifi Web App or Mobile App?
    4. Have you tried disabling MFA with the bank temporarily just to connect in Quicken Simplifi? If you're able to get connected this way, you can immediately re-enable MFA and we'd want to wait and see if the account continues to update.

    Please let us know so we can best assist!

    -Coach Natalie

  • mgmg
    mgmg Member
    1. Unfortunately, HumanInterest only supports SMS as their MFA option.
    2. When adding the account Simplifi prompts for me to enter in the code I received via SMS, which is never received from HumanInterest
    3. I'm using the web app
    4. I have been disabling it to have it update, and then redoing the process to enable it again, and it will fail once re-enabled. A bit of a headache, but a 401K doesnt really need to be updated as often as a bank or credit card account.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @mgmg, to look at this further, we first need the email address associated with your active Quicken Simplifi Account. The email used for your Community Profile pulls up a canceled Subscription.

    Thanks!

    -Coach Natalie

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