Missing RiverCity FCU

hanl235
hanl235 Member
in Report Missing Financial Institution

Please add RiverCity FCU (rivercityfcu.org). I paid for a Simplifi subscription, but it is not usable for me if my banking info can't be added. Thanks!

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  • hanl235
    hanl235 Member

    RiverCity FCU is available on Quicken Classic. Can this please be added ASAP to Simplifi? Thanks!

  • hanl235
    hanl235 Member

    Please move this request forward to add RiverCity FCU to Simplifi. I have been requesting this since December. Thanks!

  • hanl235
    hanl235 Member

    Does anyone actually work on these requests? I have called numerous times and each time was told that my request would be elevated. I have requested this since December 2023, and there is still no update. Please do not ruin a good product with poor customer service.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @hanl235, thanks for posting your request to the Community!

    To clarify, we can't guarantee we'll be able to add support for a requested bank. Now that your request has been officially submitted via this Missing Financial Institution Request, we'll be able to keep you updated if/when any news becomes available.

    You might also consider contacting the bank and making the request on their end as well. You can share this link to our service provider with them: https://www.intuit.com/partners/fdp/implementation-support/ofx/

    Sorry for not having a better answer, but I hope this helps!

    -Coach Natalie

    -Coach Natalie

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    @hanl235 The important thing to know is that it's a 3rd party that handles the banking connections, all Quicken can do is request that they add it.

    —
    Rob Wilkens

  • hanl235
    hanl235 Member

    I have loved Quicken in the past and love Simplifi now; it just isn't working well for me because my bank account is not connected. My bank is connected with traditional Quicken, so it shouldn't be that hard to add it to Simplifi. I would think that Quicken choses this 3rd party and should have some input. I'm disappointed, no matter whose fault it is.

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