Wells Fargo - one account not updating and showing $0.00 balance

DannyB

I discovered today that my Wells Fargo Savings account is showing a zero balance in Simplifi. I don't know if this is new today or if it developed earlier, but I did see it today.

My actual account as seen on my WF account page shows a balance that is not being reflected in Simplifi. My other two WF accounts are showing the correct balance in Simplifi - it's just my savings account that is zero.

A comparison of the account register for the WF savings account in Simplifi and my online WF account register shows all transactions as up to date in Simplifi.

I refreshed my connection but still not giving a balance for savings account.

Mobile and Web apps showing same zero balance for WF savings account.

UrsulaA

The bug is new today. My checking account disconnected too. I posted about in on another discussion.

https://community.simplifimoney.com/discussion/comment/25711#Comment_25711

UrsulaA

I made the Wells Fargo account manual while having the trouble.

Then, I executed the instructions on the post.

https://community.simplifimoney.com/discussion/7172/fixing-wells-fargo-update-problems-in-simplifi-and-quicken

I logged in to Wells Fargo and deleted Quicken from the Manage Connected Apps list. This was necessary for the next step to work.

Went back to Simplifi, deleted Wells Fargo, added it back using the Add Account option from settings, and linked my manual account to it. Connected again.

Coach Natalie

@DannyB, were you able to give Ursula's steps a try?

Please let us know!

-Coach Natalie

DannyB

@Coach Natalie @UrsulaA

OK, I went ahead and redid the steps for reconnecting to WF (Make accounts manual, disconnect Quicken on bank site, add new account in Simplifi, reassign accounts in Simplifi) and as with Ursala all seems to be well again with Wells Fargo.