Unable to change password on Amex connection
I linked two credit cards at amex to Simplifi. Then changed password on Amex account from Amex web site. I was trying to change password for Amex connection on Simplifi account panel for Amex connection. The only option to accomplish it is to reset the connection. I did and went through the whole signin process with new password. It brought two credit cards again and added them as new cards. Plus they were marked as disconnected even though everything went fine. Then I deleted the Amex connection completely and tried to add it again. Now after amex signin popup closes after successful authentication, the Simplifi web popup that launched the signin popup errs out. Now I don't see a way to add that bank. I will wait and give it a try later.
It doesn't make sense to go through this process just to update password on a connection.
Wondering what I am missing.
Thanks
Comments
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@Joe Videoguy, thanks for reaching out!
Typically, you'd just need to follow the steps outlined here to update your online banking credentials in Quicken Simplifi:
With that, it sounds like the accounts were added as new instead of being linked to the existing Quicken Simplifi accounts. You could have followed the steps here to resolve the duplicate accounts instead of completely deleting American Express:
If you currently have no American Express accounts added in Quicken Simplifi (you can determine this under Settings > Accounts), and you experience trouble attempting to re-add the accounts, I'd suggest trying from a different browser or in incognito/private mode to see if that works better for you.
Please let us know how it goes!
-Coach Natalie
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I added following day and everything is working fine now.
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