Discover Bank validation alerts not received

seitz
seitz Member
edited February 22 in Adding and Updating Accounts

I am trying to connect my Discover Bank account. I specified "Text" for the authentication alert. But I am not receiving any text alerts.

I had a similar issue on another financial planning site. In that case, if I went back and tried to add the account again, I was able to switch from Text alerts to Email alerts. But on Simplifi, if I try to add Discover Bank again, it doesn't ask whether to use Text or Email, it just asks me to enter the authentication code again.

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  • Coach Kristina
    Coach Kristina Moderator admin
    edited January 23

    Hello @seitz,

    To assist with this issue, could you please provide more information? Are you getting any error messages when you try to add the account? Are you able to provide a screenshot of where you are getting stuck when trying to add the account in Quicken Simplifi? Did the text/email codes show up later on, or were they never received at all?

    I look forward to your reply!

    -Coach Kristina

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