Number format wrong on email notifications (edited)

RobWilk

I received the following low balance e-mail (after a chase account 'corrected' to a balance that was now incorrect because i earlier force cleared a transaction to correct an earlier problem):

In U.S. Dollars, the number format for currency typically has two (and always 2) digits after the decimal point.  Also, one might expect the negative sign to be in front of the dollar sign but that might be less important.

-Rob

RobWilk

Separate issue may be important too -=- on that same alert, but in the app, it's missing a negative sign on the balance:

Coach Natalie

Hello @RobWilk,

Thank you for taking the time to report this to the Community, although I'm sorry to hear that you're seeing an issue with notifications in Simplifi.

It looks like the issue with the four decimal places on the email notification has already been reported, so I did go ahead and get your information added to the ticket. As for the Web App notification missing the negative sign, I added this to the existing ticket to make the Team aware of this additional issue. I'll post back as soon as any updates are received.

-Coach Natalie

SIMPL-13334

RobWilk

[this message no longer applies, the original reply above was fixed]

Coach Natalie

Hello @RobWilk, 

Oops! My apologies -- the existing ticket is for the email notification, and I corrected that the negative sign is missing on the Web App. I also corrected my response above. I'll let you know when there's an update.

-Coach Natalie

pawebb

Just tagging on this to see what happens. I am also seeing the 4 decimal places.

RobWilk

I think we originally reported something similar a while back.

This is about the "You got paid" e-mail alerts.

First, the "You received $xxxx.xx" part of the e-mail was right, which i think used to be wrong.

But, in the bottom half of the e-mail, it says "Expected amount: $xxxx.xx00" which is still 2 extra 0's after the change which for US currency shouldn't be there. IT should be similar to "$xxxx.xx".

Coach Natalie

Thanks, @RobWilk!

It looks like the ticket for the originally reported issue for the low balance email notifications has had various other types of email notifications added to it that present the same problem, so I went ahead and added the "You got paid" example (I see it as well and grabbed a screenshot).

There hasn't been any recent updates on the ticket, unfortunately; as soon as any news becomes available, or if they want separate tickets, etc., I'll be sure to post back here. In the meantime, we'll just keep track of all of the email notifications that present this issue in this one thread. 🙂

-Coach Natalie

QCS-14815

Jim F

Found this today in the "Success! Your bill was paid" email, brand new user.

Also found the 4 decimal defect in the "Cha-ching. You got paid!" Email, too. Seems like this is still something needing more than just email template by email template attention.

khad

https://community.simplifimoney.com/discussion/comment/10979#Comment_10979

This seems the same or at least similar to the problem I saw with a bank fee refund showing a notification that I was charged. The code for the notifications doesn't seem to be handling positive/negative values correctly when the opposite of what is expected shows up:

https://community.simplifimoney.com/discussion/6064/bank-fee-notification-of-charge-your-bank-charged-you-a-fee-when-it-was-a-refund

Marchaprl

I recently received an email about a high credit card balance. The amount quoted in the email was $6831.2500 … it's technically not wrong (so maybe not a bug), but the extra zeroes are odd.

Coach Kristina

Hello @Marchaprl,

As you can see in the above discussion, the issue you're encountering has been reported. Please bookmark this thread to receive updates (if you don't see the option to bookmark the thread, please make sure you're logged into the Community).

Thank you!

N4KHQ

My bank account is correct in Simplifi but the notification has bug.

Coach Natalie

@N4KHQ, thanks for posting!

Yes, this issue has already been reported, so I merged your post with the existing thread so you can follow along here for updates.

I hope this helps!

-Coach Natalie

y11

Just want to bring to your attention currency format is incorrect and should be $#,###.## format. (2 decimal points).

Coach Natalie

@y11, thanks for posting to the Community!

As you can see from the above discussion that I merged your thread with, this issue has already been escalated. You can follow along here for updates!

-Coach Natalie