Unable to add Lowe's Consumer Credit Card as a biller

System

This discussion was created from comments split from:

Lowe's Advantage Credit Card.

KennedyMobile

Unable to add Lowe's Consumer Credit Card as a biller. I get the following message, however can login to the website just fine.

Lowe's requires a one-time verification code to link to your accounts.
This login is locked. You will need to resolve this with your biller before connecting to Simplifi

Coach Natalie

@KennedyMobile, thanks for reaching out to the Community!

Based on the message you're seeing, it looks like there may be an issue with MFA. To better understand what's going on, please provide the following info:

• Do you have MFA enabled with Lowe's Consumer Credit Card?
• Are you prompted in Quicken Simplifi to perform MFA when connecting to Lowe's Consumer Credit Card as a Biller?
• If so, do you receive the code and are you able to enter it?
• Have you tried changing the method by which to receive the code in Quicken Simplifi?
• Have you tried disabling MFA with Lowe's Consumer Credit Card directly before attempting to connect in Quicken Simplifi?

Please let us know so we can best assist!

-Coach Natalie