NY 529 Aggregator link - Not working again - 102 error (edited)

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boglerao
boglerao Member

The previous thread on this is marked closed.

I am facing issue connecting to "New York 529 College Savings". The link points to https://www.nysaves.org/nytpl/auth/ll.cs and asks for an aggregator user ID and password but gets the same 102 error.

I tried my aggregator user ID and password on the nysave.org/aggregator link on the browser. it works. Also, tried and it works on some other sites like fidelity or personal capital.

Can the tech team look at this?

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  • Coach Kristina
    Coach Kristina Moderator admin
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    Hello @boglerao,

    To help troubleshoot this issue, could you please provide more information? Are you trying to add this account for the first time, or was it previously connected and working, then stopped?

    If you are adding the account for the first time, and you're still seeing the same issue tomorrow, I recommend reaching out to Quicken Simplifi Support for further assistance. Their contact information can be found at this link.

    I look forward to your reply!

    -Coach Kristina

  • lgille589
    lgille589 Member
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    +1 I’m experiencing the same issue. I had previously added the New York 529 College Savings account, it was working and I first noticed several days ago it stopped connecting. I have tried disconnecting and re-connecting multiple times over last few days but get a 102 error. Like the above user, logging into the NY 529 aggregator site directly works just fine so it seems like a connection issue on Quicken’s end.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited February 21
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    @lgille589, thanks for posting on this topic!

    When viewing your connection attempts from our end, it looks like you're using the "New York 529 College Savings" option, which does not appear to be for the aggregator link. Since the issue is occurring on an existing account, please provide the name of the account as it appears in Quicken Simplifi. I'd also suggest resetting the connection for the account by following the steps here.

    Additionally, when it comes to the aggregator link, according to the request for New York 529's aggregator link, it says that the aggregator link is available under "New York 529 College Savings" with a URL of https://www.nysaves.org/nytpl/auth/ll.cs%2C , however, I no longer see this option listed in Quicken Simplifi, so I'm wondering if it's been removed.

    @boglerao, this applies to you as well. When I view your connection attempts from our end, it looks like you're using the option listed as "NY’s 529 College Savings Program" in Quicken Simplifi, which has a different URL of https://www.nysaves.org/home.html , and does not appear to be for the aggregator link. If this is an existing account in Quicken Simplifi, please also provide the name of it so we can take a closer look.

    We look forward to your reply!

    -Coach Natalie

  • cowboydude99
    cowboydude99 Member ✭✭
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    Hello,

    The NY State 529 plan no longer connects.

    The URL is: https://www.nysaves.org/nytpl/auth/ll.cs

  • boglerao
    boglerao Member
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    @Coach Kristina This is the first time I am trying to add NY 529 account. I have reached out to support. They said they would monitor it for 48 hours, and if this issue is not resolved, they would open a ticket to Tech.

    Looking at the link, it looks like the link does not even point to a true aggregator website anymore.

  • boglerao
    boglerao Member
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    @Coach Natalie

    Yes, I am using New York 529 College Savings. The URL is:  https://www.nysaves.org/nytpl/auth/ll.cs

    This is what was concluded in a previously resolved community discussion from Nov 2023.

    I have tried all 529 links in the add account section that are close to the NY saves 529 program. None of them work with either direct or aggregator user id.

    This is a new account to Simplifi, never been added before.

    You asked for sharing name, i did not follow, what should I provide and how?

  • lgille589
    lgille589 Member
    edited February 22
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    @Coach Natalie thanks for your response! This is the account that comes up on the list available to add. I had previously gone through the steps and added the account successfully - it was connecting and working up until last week.

    The URL attached to this account listing no longer directs to the aggregator login as it had before. It should be updated to https://www.nysaves.org/nytpl/aggregator/sessionCreate/viewCollectAggrCredentials.cs

    Can a ticket be opened to have this fixed for this account listing?

    [edited image to reduce size]

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited February 22
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    @cowboydude99, can you try resetting the connection and reporting back with the results, please? https://help.simplifimoney.com/en/articles/4857199-how-to-reset-your-account-connections

    @lgille589, I'm not finding the aggregator URL listed in Quicken Simplifi anymore, so I'm wondering if it's been removed. Can you try all of the options listed in my screenshots below (there are 3 total between both screenshots) and use your normal online banking credentials?

    @boglerao, since you are connecting this account for the first time and the aggregator option appears to no longer be available, please also try all 3 options currently listed in Quicken Simplifi with your normal online banking credentials to see if any of them work.

    Thanks!

    -Coach Natalie

  • cowboydude99
    cowboydude99 Member ✭✭
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    @Coach Natalie

    I've tried to reset the connection, but I get this error:

    I believe the URL needs to be updated within the Simplifi connection.

    When you browse to https://www.nysaves.org/nytpi.auth/ii.cs it is an invalid link… See image below:

    If I browse to https://nysaves.org/aggregator it shows a login page and I can successfully login.

  • cowboydude99
    cowboydude99 Member ✭✭
    edited February 22
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    I removed my previous comment as it is showing up now.

  • SidKa
    SidKa Member ✭✭
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    @Coach Natalie - I am experiencing this same issue and had also contributed to a prior thread (here) so want to provide some context in the hopes of getting this fixed.

    1. As has been shared previously, the NY 529 website (nysaves.org) has a special URL meant specifically for being accessed by account aggregators like Simplifi. This is not the nysaves.org landing. The special URL is here.
    2. On Simplifi's website, when you type "nysaves", it brings up two hits. The first hit was not the aggregator access / special URL and it never worked. However, the 2nd one was the aggregator access and you can tell the two apart because only the aggregator access brings up a login prompt for "aggregator username" and "aggregator password" (see screenshots below). The aggregator access used to work flawlessly until recently (Feb 17 or so)
    3. I also use Mint.com and I have noticed that the same connection is down on Mint as well. This suggests that the problem is likely around Intuit's OFX connectivity which was impacted simultaneously on both sites
    4. We would sincerely appreciate it the Simplifi team could raise this as an issue with Intuit ASAP

  • lgille589
    lgille589 Member
    edited February 22
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    +1 to all @SidKa posted.

    @Coach Natalie as recommended and for the sake of the exercise, I tried all three options you shared with both my normal credentials and with the aggregator credentials. None of the accounts connected and received the same 102 error on both normal and aggregator credentials. Also fyi, the third option listed “New York 529 College Savings Program Direct Plan - Non Aggregator” points to an invalid URL.

    Hope Simplifi team will pick up the above poster’s request to raise this with Intuit to resolve asap.

    Thanks for your help!

    [edited image to reduce size]

  • Tloca
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    hello,


    im having the same issue described above. Account was linked for several months and just started generating the same error. I’ve tried reconnecting and it will not connect. Is there a solution being worked on?

    Thanks

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    @SidKa, oh I see the aggregator option now — thanks!

    Yes, I think this issue definitely needs to be escalated for everyone due to the extended duration of the 102 error. Can each of you please contact our Support Team directly to report the issue and have it escalated? This will allow us to better track and log the issue as a trend, and will also allow us to review each case on an individual basis.

    https://help.simplifimoney.com/en/articles/5077917-how-to-contact-support

    Please post back here and let us know how it goes!

    -Coach Natalie

  • cowboydude99
    cowboydude99 Member ✭✭
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    @Coach Natalie I just tried using the reset connection option and this time it connected.

  • SidKa
    SidKa Member ✭✭
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    @cowboydude99 @Coach Natalie - I just tried myself and it connected. Will keep an eye on it and raise to support if it stops working again

  • boglerao
    boglerao Member
    edited February 23
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    added my new connection. It is working now.

  • lgille589
    lgille589 Member
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    @Coach Natalie I attempted reconnection and it’s working for me too. Thanks!

  • boglerao
    boglerao Member
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    This is working. So perhaps we need to mark this issue closed and stop it from getting further comments.

This discussion has been closed.