Simplifi connects to wrong Macy's credit cards

RKM

Has anyone else had this or a similar problem? When I add Macy's Credit Card as an account, the 2 cards connected (one Macy's AMEX and one Macy's Citi) are not my cards. They have different account numbers and no transactions are listed. I have successfully connected to them using Mint and Rocket Money, just not Simplifi. I discussed it with support and they escalated a trouble ticket for me. I just don't know how long this will take since I already migrated from Mint to Credit Karma (bad).

UrsulaA

Now that you mention it, I have a Macy's Amex card ending in 4319 and Simplifi connected me to a card ending in 0024 (shown next to red arrow). My account name has the correct last 4 digits on it, 4319.

I went to the Macy's card site and the correct card shows up.

RKM

Does Simplify list transactions correctly?

UrsulaA

I got a correct balance but no transactions when I reconnected Macy's card. Given the account number discrepancy, I made the account manual again.

Coach Natalie

@RKM & @UrsulaA, how strange!

I checked the back-end ticket for the known issue with Macy's and it's still awaiting a fix. With that, please go ahead and wait until the Alert for Macy's is marked as resolved in case that's impacting this behavior, and then we can take a closer look at any lingering issues.

https://community.simplifimoney.com/discussion/7789/ongoing-2-9-24-macys-credit-card-returns-a-105-error

Thanks!

-Coach Natalie

UrsulaA

Good news! Macy's reconnected with my correct account number.

After the account page showed "account disconnected" briefly after the connection got established, I went to the Macy's card transaction list. I got the correct balance and one transaction came down. Looks like the connection issue is starting to clear up.

RKM

Mine is fixed too, and quickly done! Thanks Ursula, Coach Natalie, and technical support - well done.