Edvest stopped syncing

System
System Administrator admin
edited March 25 in Troubleshooting

This discussion was created from comments split from:

Wisconsin 529 (edvest-529.com) Aggregator Link [edited].

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  • darrylvoss
    darrylvoss Member

    Did anything change recently for anyone? Edvest stopped syncing entirely and I’m wondering if I’m the only one.

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @darrylvoss,

    To help troubleshoot this issue, I checked on our end to see if there are any error codes. The error I'm seeing when you try to update your Edvest account is FDP-102. That error is often a temporary issue that corrects itself within about 48 hours. I recommend that you wait 48 hours from the last time you tried to connect/update the account(s), then try again. If the issue persists, please let me know so we can do further troubleshooting.

    I hope this helps!

    -Coach Kristina

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