Cannot Connect To TradePMR FDP-103 error (edited)

woodswayne

I cannot connect to my TradePMR account. TradePMR is a site that shows up but I cannot connect to it and tried Friday, Saturday, and Sunday.

Thanks

Coach Kristina

Hello @woodswayne,

To help troubleshoot this issue, I checked the connection attempts on our end and can see you have been getting a FDP-103 (invalid credentials) error. To troubleshoot this issue, I recommend you follow these steps:

• Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
• Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Please let me know how it goes!

Burly

I have had the same issue for over a month where it can't sync my account no matter how much I reenter and verify my credentials.

Coach Jon

Hello @Burly,

Thanks for reaching out. If you are receiving a 103 error as well, I would suggest doing the troubleshooting steps @Coach Kristina mentioned above:

https://community.simplifimoney.com/discussion/comment/30685#Comment_30685

Thanks,

Coach Jon