How do I get a call back on my unfinished appointment?

Joy T
Joy T Member
edited April 12 in Troubleshooting

I scheduled a phone appointment as I could not get my CSV file to upload to Simplifi

You were closing and she said she would call back yesterday. I did not get a call and am stuck.

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Best Answer

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited March 12 Answer ✓

    @Joy T, since we don't handle callbacks in the Community, your case was forwarded to our Support Team. It looks like they attempted to reach out twice and left a voicemail the second time. That voicemail should advise you of how to get back in touch with them. Otherwise, I'd suggest using the "Call Me" feature in the Help Center:

    Screenshot 2024-03-12 at 3.18.22 PM.png

    Thanks!

    -Coach Natalie

Answers

  • Joy T
    Joy T Member

    I believe the case number was 10891342

  • Bgz
    Bgz Member ✭✭✭

    I would say try scheduling a new call back and provide the case number to whoever answers you..

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Joy T,

    Thanks for reaching out to the community about this. We will have someone call you back! We appreciate your patience.

    Thanks,

    Coach Jon

  • Joy T
    Joy T Member

    Jon

    Can we schedule a time so we avoid phone tag?

    joy

This discussion has been closed.

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