Unable to Connect to T.Rowe Price FDP-176 (edited)
Accounts at troweprice.com have not updated in over a week. Today I tried to "reset account" and now Simplifi shows a 0.00 balance and is still unable to connect.
Account needs attention(Care: FDP-176)
We are unable to connect to T. Rowe Price Retirement Plans at this time.
—T. Rowe Price Retirement Plans
https://www.troweprice.com
(Care: FDP-105)
We are unable to connect to Vanguard - Personal Investors at this time. Please try again later.
—Vanguard - Personal Investors
https://investor.vanguard.com/home/
Comments
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Hello @Clint3200,
Thanks for reaching out about these issues. For the FDP-176 error, could you please answer these questions for us so we can see about reviewing this for escalation?
- The name of the account, as it appears in Quicken Simplifi.
- The name of the account, as it appears on the bank's website.
- What type of account are you attempting to connect?
- Has there been any changes made to the bank's website or the sign-in process recently?
- Has there been any activity in the account in the last 90 days?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
For the FDP-105 error, this usually occurs when the specific bank is blocking us temporarily. Typically, this happens when FI's are performing server maintenance or blocking third-party aggregators to avoid site saturation. You will want to allow 48 hours for the issue to resolve itself in this case. If the issue persists after that, please create a separate post to report the separate issue so we can take a closer look.
Thanks,
Coach Jon
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- Spectrum Diversified Equity Fund - Roth IRA ; Small-Cap Value Fund - Rollover IRA
- Roth IRA ; Rollover IRA
- Retirement / Investment
- Not that I know of
- Dividend reinvestment on Dec 22, 2023
- Attaching screenshot - Please delete this when you have the info needed
[removed - privacy]
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@Clint3200, thanks for providing the requested info!
I have gone ahead and gotten this escalated and will let you know when I hear back.
-Coach Natalie
EWC-10911748
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@Clint3200, we've heard back from our service provider and they stated that this issue should now be resolved. Can you give it another try and let us know how it goes, please?
-Coach Natalie
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When I try to connect it spins for a few seconds and then gives the same error.
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I did a "reset connection" again, and the accounts added back this time. Thanks
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@Clint3200, awesome!
-Coach Natalie
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Could you please remove the uploaded image from this thread? Thanks
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