Unable to Connect to T.Rowe Price FDP-176 (edited)

Clint3200

Accounts at troweprice.com have not updated in over a week. Today I tried to "reset account" and now Simplifi shows a 0.00 balance and is still unable to connect.

Account needs attention

(Care: FDP-176)

We are unable to connect to T. Rowe Price Retirement Plans at this time.

—T. Rowe Price Retirement Plans

https://www.troweprice.com

Today I am getting a similar message with Vanguard:Account needs attention

(Care: FDP-105)

We are unable to connect to Vanguard - Personal Investors at this time. Please try again later.

—Vanguard - Personal Investors

https://investor.vanguard.com/home/

Coach Jon

Hello @Clint3200,

Thanks for reaching out about these issues. For the FDP-176 error, could you please answer these questions for us so we can see about reviewing this for escalation?

1. The name of the account, as it appears in Quicken Simplifi.
2. The name of the account, as it appears on the bank's website.
3. What type of account are you attempting to connect?
4. Has there been any changes made to the bank's website or the sign-in process recently?
5. Has there been any activity in the account in the last 90 days?
6. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

For the FDP-105 error, this usually occurs when the specific bank is blocking us temporarily. Typically, this happens when FI's are performing server maintenance or blocking third-party aggregators to avoid site saturation. You will want to allow 48 hours for the issue to resolve itself in this case. If the issue persists after that, please create a separate post to report the separate issue so we can take a closer look.

https://community.simplifimoney.com/discussion/8/how-to-post-to-the-community

Thanks,

Coach Jon

Clint3200

1. Spectrum Diversified Equity Fund - Roth IRA ; Small-Cap Value Fund - Rollover IRA
2. Roth IRA ; Rollover IRA
3. Retirement / Investment
4. Not that I know of
5. Dividend reinvestment on Dec 22, 2023
6. Attaching screenshot - Please delete this when you have the info needed

[removed - privacy]

Coach Natalie

@Clint3200, thanks for providing the requested info!

I have gone ahead and gotten this escalated and will let you know when I hear back.

-Coach Natalie

EWC-10911748

Coach Natalie

@Clint3200, we've heard back from our service provider and they stated that this issue should now be resolved. Can you give it another try and let us know how it goes, please?

-Coach Natalie

Clint3200

When I try to connect it spins for a few seconds and then gives the same error.

Clint3200

I did a "reset connection" again, and the accounts added back this time. Thanks

Coach Natalie

@Clint3200, awesome!

-Coach Natalie

Clint3200

Could you please remove the uploaded image from this thread? Thanks