New Simplifi User and web app/website completely blank

GH20L

When i log in to Simplifi i get a blank vertical rectangle in the middle of the browser. I tried restarting, using incognito mode, etc, but always the same. I tried both chrome and safari on my mac. I am able to log into the mobile app fine. I want to get my mint accounts so need to use web app yet…..

RobWilk

Are you going to app.simplifimoney.com to sign in?

GH20L

Yes that is right

GH20L

It works on one computer in incognito mode but not at all on other computer in any browser or mode

Coach Jon

Hello @GH20L,

Thanks for letting us know! It seems that this issue may be related to your device itself since it works on your other device. Do you have a VPN on or some kind of security extension/program on your device where it is not working that could be causing this issue?

Thanks,

Coach Jon

GH20L

No, and i restarted everything and tried multiple browsers….any suggestions?

Coach Jon

Hello @GH20L,

Thanks for your reply. I am unsure why one device would be working, and another wouldn't be working correctly. The only thing I can suggest is that there must be some kind of security program, VPN, extension, etc. that is blocking Quicken Simplifi on the non-working device.

Thanks,

Coach Jon