PayPal Credit Transactions Stopped Downloading

System

This discussion was created from comments split from:

Missing transactions with PayPal Credit Card (edited).

waydave

PayPal/PayPal Credit is no longer adding new transactions/updating.

Coach Jon

Hello @waydave,

Thanks for reaching out! To help clarify your situation, what error are you receiving in Quicken Simplifi when attempting to update? Additionally, how long has it been since this started happening?

Thanks,

Coach Jon

waydave

There's no error being displayed, the account totals are listed in the "Accounts" sections, however when I click into the account to view the transactions, they have not updated since 4/3/2024. I reset the connection twice, then deleted the connection and reconnected, no transactions are importing.

jbrian00

I have noticed this too with the “PayPal Credit, Mastercard, and Crypto” connection. I’m missing transactions since 4/2 for my PayPal Mastercard. There is no error or indication of it not working other than missing transactions. I have 2 factor authentication enabled and it prompts for that, updates the balance but stopped syncing transactions.

BK18

I'm having the same issue with the PayPal Credit, Mastercard, and Crypto connection. No new transactions since 4/2/24. Balance is correct, 2 factor auth goes through fine. Regular Paypal Account transactions from the last week do appear.

MRH76367

Same - last transaction I have was 3/23/24. Balance is correct, but no transactions.

MRH76367

https://community.simplifimoney.com/discussion/comment/29888#Comment_29888

Same with me. And nothing new since 3/23/24. I've deleted and reset everything up. The balance for my PayPal card appears correct under Credit Card>PayPal Cashback World Mastercard, but no transactions there.

Gargamel

my connection was repaired a few weeks ago, but suddenly got broken again this week and is once more no longer updating. @Coach Natalie is this repetitive issue affecting all cards issued by Synchrony Bank or just the PayPal card?

Coach Natalie

@waydave, @jbrian00, @BK18, @MRH76367, & @Gargamel, thanks for reaching out regarding this issue!

I'm sorry to hear that you are all missing transactions from the PayPal Credit, Mastercard, and Crypto connection. As you can all see from the above discussion, this issue has been going on for a while now, though I'm not sure why it's suddenly popping up again for multiple users. With that, we need to gather some data and examples to have our engineering team take a look:

1. The name of the account the transactions are missing from, as it appears in Quicken Simplifi.
2. The Date, Payee, and Amount of a few example transactions that are currently missing in Quicken Simplifi.
3. A screenshot of the example transactions from the bank's website.
4. A screenshot of the corresponding register in Quicken Simplifi showing that the transactions are missing.

We also need logs, which can be submitted via the 'Send Feedback' option on the Quicken Simplifi Web App:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Much appreciated!

-Coach Natalie

BK18

Thanks @Coach Natalie for your help with this.

Logs have been sent, and the other information you requested has been sent in a private message.

Coach Natalie

@BK18, thank you! I went ahead and got a ticket filed and we now have an Alert that can be followed for updates on this issue:

https://community.simplifimoney.com/discussion/8852/new-4-11-24-missing-transactions-with-paypal-credit-mastercard-and-crypto

For all of the other users I tagged earlier, if you can please still provide the requested information, it would be very helpful to get you all added to the ticket! 🙂

-Coach Natalie

Gargamel

Sent in my logs this morning, just messaged you the additional information. Thanks for looking into this.

Coach Natalie

@Gargamel, thanks! I added you to the ticket.

Have you tried resetting the connection, by chance? If not, please give it a try and let us know how it goes.

https://help.simplifimoney.com/en/articles/4857199-how-to-reset-your-account-connections

-Coach Natalie

shandranancy

is there anyone else who has PayPal's Mastercard suddenly not have any transactions, posted and/or pending, not show up? I though maybe I needed to reconnect the account but doing so hasn't brought over the missing transactions.

UrsulaA

Your issue sounds related to this

[removed link to merged thread]

shandranancy

thanks for that! I tried looking for something but it was from a couple of years ago and looked resolved. I should've been less restrictive in my search.

RobWilk

Yesterday, an alert went up separately:

https://community.simplifimoney.com/discussion/8852/new-4-11-24-missing-transactions-with-paypal-credit-mastercard-and-crypto

shandranancy

thanks! UrsulaA's linked discussion had that included in it so I did see and I've bookmarked it. I tried searching for something before posting but must've been too specific that those results were not included.

BK18

Hi all,

I just loaded all missing transactions when I logged in tonight. Might be worth trying.

@Coach Natalie