PayPal Credit Transactions Stopped Downloading

shandranancy

@Coach Natalie

I haven't really been using my card much but from what I can see my transactions load. the only thing is a multi-factor authentication box pops up every time my account refreshes now, but that's better than no transactions loading.

Thirdegree

This is still broken. PayPal, PayPal Savings, and PayPal MC come through. My PayPal credit account does not come through.

Coach Kristina

Hello @Thirdegree,

To troubleshoot this issue, please follow these steps to establish a fresh connection with the financial institution:

1. Make all of your 'PayPal Credit, MasterCard and Crypto' accounts manual by following the steps here
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If the issue persists after following the above steps, then we will need additional data to further investigate this issue. Please provide that data as follows:

1. The name of the account the transactions are missing from, as it appears in Quicken Simplifi.
2. The Date, Payee, and Amount of a few example transactions that are currently missing in Quicken Simplifi.
3. A screenshot of the example transactions from the bank's website.
4. A screenshot of the corresponding register in Quicken Simplifi showing that the transactions are missing.

Note - If you're not comfortable providing this data in this discussion, you can provide the information to us via DM, or you can contact Quicken Simplifi Support directly via phone or chat for assistance.

Please also submit your logs via the "Send Feedback" option:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

Thirdegree

I performed the steps to make the account manual and re-add. The issue persists.

The problem is not that transactions are missing, the problem is that my PayPal Credit account does not show at all as an account to sync.

Coach Kristina

Thank you for the clarification,

The issue you describe has already been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(CTP-10815)